Merchant Support Officers
3 months ago
Key areas of Responsibility
Expected to advance through a skills matrix as you progress in your career, thereby exposing more responsibilities including(but not limited to):
Device and Platform Back-office support
- Meet and exceed operational targets
- Support and assist merchants with onboarding
- Train merchants to use the POS device to take payments and sell VAS
- Train online merchants how to setup to optimise the clients payment and communication experience
- Assist merchants with installing and using additional software(such as Stock management) on the devices as appropriate
- Escalate critical merchant situations to management
- Become fluent in demonstrating the devices and related software
- Clearly explain the advantages and benefits of using the android device
- Process daily workflow/calls/support/orders/quotes on the respective platforms
- Track and administer all support cases to ensure timely resolution and follow-up
- Train new support officer in the full skills matrix
Administrative functions:
- Manage dispute handling process
- Manage onboarding process
- Monitor system Audit trail
- Manage and process the PIN reset process through authentication
- Execute and manage Access request process for internal users from end to end
- Manage internal user profiles, roles and permissions providing monthly reports
- Perform daily testing on all features(card acceptance, cash acceptance VAS purchases, merchant liquidations, etc)
- Perform reversals of merchant and/or customer funds
- Execute suspensions, revivals and live cycle of customer wallets
Key attributes and Requirements
- Minimum Grade 12 or equivalent, relevant Diploma/Degree beneficial (IT diploma)
- Clear criminal and Credit history
- Fully bilingual (English, Afrikaans) + Portuguese
- Outstanding communication, interpersonal and admin skills
- Excellent verbal presentation skills
- Critical thinker and problem solver
- Demonstrate creativity, resourcefulness, energy, integrity, honesty, smart-thinking and teamwork capabilities
- Good at relationship building and maintenance
- Must be able to operate in a regulated work environment
- A support track record will be advantageous
- Working hours - 7h00 - 22h00; 7 days a week; 45hrs per week
- Contactable references
-
Bookkeeper / Office Administrator
2 months ago
Stellenbosch, South Africa CA Support Full time**Responsibilities will include**: - Full bookkeeping function up to trial balance - Creditor & Debtor control - Cashbook processing - Bank & General ledger reconciliations - Payment of wages - VAT & PAYE calculations and submissions - General administrative tasks - Office Administration **Personal traits** - Attention to detail - Have to be a self-starter...
-
Retail Support Specialist
5 days ago
Stellenbosch, Western Cape, South Africa Kerridge Commercial Systems Full timeAbout the RoleWe are seeking a highly skilled and motivated Retail Support Specialist to join our Software Support Department at Kerridge Commercial Systems. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to...
-
Iq Retail Support Intern
3 months ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Key words summarising this role: Well-versed in Accounting ERP software solutions,...
-
Iq Retail Support Analyst
3 months ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ **Key Responsibilities**: - Accurately resolve problems using investigative and...
-
Bookkeeper (Half Day)
3 months ago
Stellenbosch, South Africa CA Support Full time**BOOKKEEPER / OFFICE ADMINISTRATOR - HALF DAY** **Stellenbosch** Exciting HALF DAY opportunity available for an experienced Bookkeeper. The incumbent will report directly to the Financial Manager and will be responsible for the full accounting function up to Trial Balance. **RESPONSIBILITIES** Creditors - Process all Supplier invoices/credit notes based...
-
1st Line Support Analyst
3 months ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeWorking as part of the 1st line Support Service Team you will provide a prompt, accurate and professional response or escalation to all incoming customer queries, with the aim of maintaining customer satisfaction in MAM and its products. **Key Responsibilities**: - Ensure all incoming incidents are responded to promptly whilst maintaining a confident and...
-
Support Analyst Intern
3 months ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeWorking as part of the 1st line Support Service Team you will provide a prompt, accurate and professional response or escalation to all incoming customer queries, with the aim of maintaining customer satisfaction for our automotive products. **Key Responsibilities**: - To ensure all incoming incidents are responded to promptly. Maintaining a confident and...
-
Iq Support Analyst
3 months ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeWe have an exciting opportunity in our IQ Retail Software Support team as a Support Analyst. In this role, you will be responsible for assisting customers with queries and problems relating to the IQ Retail software. This is a great opportunity, due to growth in the organization and the addition of products. **Key Responsibilities**: - Resolve problems by...
-
IQ Retail Support Analyst
1 month ago
Stellenbosch, South Africa Kerridge Commercial Systems Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." The Support team at IQ Retail assists customers with queries and problems relating to...
-
Systems Support Officer
3 months ago
Stellenbosch, South Africa MHR Full time**Job Advert Summary**: Our client, a leader in the private healthcare industry, is looking for an experienced** Group HR Systems Support officer. **This is a **4 to 5 months opportunity** starting immediately. This is a **dual workplace/hybrid role** and you will be required to work a few days from home and a few days from the client’s corporate office...
-
K8 Trader Support Intern
3 months ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeWorking as part of the 1st line Support Service Team you will provide a prompt, accurate and professional response or escalation to all incoming customer queries, with the aim of maintaining customer satisfaction for our automotive products. **Key Responsibilities**: - To ensure all incoming incidents are responded to promptly. Maintaining a confident and...
-
K8 Trader Support Intern
3 months ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeThis position also has a custodian element linked to it I.e. Know what’s going on with any(all) UK calls; necessary for stakeholder meetings such as UK development meetings, highlighting and improving the logging of UK client needs (albeit support, dev program faults or dev enhancements) etc. Key words summarising this role: Well-versed in Accounting ERP...
-
IQ Retail Technical Support Specialist
5 days ago
Stellenbosch, Western Cape, South Africa Kerridge Commercial Systems Full timeWork Environment: At Kerridge Commercial Systems (KCS), we have implemented a flexible hybrid work model, allowing our employees to enjoy a mix of in-office collaboration and remote work, promoting a balanced and productive work atmosphere. Role Overview: The Support team at IQ Retail is dedicated to assisting clients with inquiries and challenges related to...
-
Office Administrator
3 months ago
Stellenbosch, South Africa Helderberg Personnel Full timeMy client, an established fruit exporter based in Stellenbosch is seeking to employ an **Office Administrator.** administrator|office admin|office administrator **Requirements for applicants**: - Tertiary education require - 3 - 5 Years experience - Must live in or in close surrounding of Stellenbosch **Key Performance Area**: - Office Maintenance -...
-
Office Manager
3 months ago
Stellenbosch, South Africa The Burgiss Group Full time**About Burgiss Group**: Burgiss is a global, market-leading provider of data and analytics solutions for investors. With over 30 years of expertise in alternative investments, we offer unrivaled data, analytics, and transparency that enable asset owners, asset managers, and financial intermediaries to evaluate and manage complex portfolios. Burgiss’...
-
Administrative Officer
5 months ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte **This position has seven main components, as follows**: - Office, financial and asset administration for the FMHS Doctoral Office and Predoctoral Short Course; - o Document and database management, data capturing, extraction, and interpretation/analysis; - o Providing support to students and supervisors in research degrees; - o Examiner...
-
ICT Support Technician
2 months ago
Stellenbosch, South Africa RMV Solutions Pty Ltd Full timeABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities. We provide sophisticated solutions to national governments and law enforcement agencies in the global...
-
Trade Support
2 months ago
Stellenbosch, South Africa COFCO International North America Full time**Performs a variety of support tasks in Front Office including**: Contract management (also receiving contract back from client) All invoices excluding delivered contracts Trade and contract management for Farming Agents SAFEX deliveries and assignments - Trade and Invoice Financing - Repos - Trade and Invoice Trade and contract management for Farming,...
-
ICT Support Technician
2 months ago
Stellenbosch, South Africa RMV Solutions Pty Ltd Full timeJob DescriptionABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities. We provide sophisticated solutions to national governments and law enforcement agencies...
-
Office Manager
3 months ago
Stellenbosch, South Africa Helderberg Personnel Full time**Stellenbosch**: An international Finance & IT Company is seeking to employ an efficient, highly energetic and dynamic Office Manager to support their team in South Africa whilst simultaneously working as part of a global team. office manager **Criteria** - **_Minimum qualification:_** Post-matric qualification in IT, Business Administration, Bookkeeping...