Account Manager
2 weeks ago
**Reference: AV 6701**
**Consultant: Anneke Viviers**
**Description**:
- Responsible for effective on-boarding of new Clients.
- Facilitate IOS Merchant Accounts with the Acquiring banks
- Perform quality assurance risk checks on new merchants onboarded.
- Assist with Merchant Recons and Billing
- Setup and train Clients on platforms
- Reporting on Monthly Sales
- Risk audit Client business behavior and manage or escalate accordingly
- Manage disputes, chargebacks, and communication with the banks
- Follow-up with new key Clients and offer additional assistance to their new personnel using the company's software for the first time.
- Resolving Client issues and complaints.
- Managing communications between Clients and internal teams.
- Assist with proposals, quotes and invoicing
- Assist with commission statements for Partners and Distributors
**Qualifications**:
- An intelligent, people-focussed, reliable, tech savvy professional with proven experience as an Account Manager.
- Good communication skills and a track record of being able to build good long-term trusting relationships with merchants.
- Office 365 and related skills. We are looking for a positive ability to maximise the uptake of the entire range of company solutions while onboarding merchants.
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