Merchant Support Officer

2 days ago


Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**: AV 6962

**Consultant**: Anneke Viviers

**Descriptions**:
Meet and exceed operational targets set.
Support and help merchants with onboarding.
Train merchants to use their POS device to take payments and sell VAS.
Train online merchants how to setup to optimise their client’s payment and communication experience.
Assist merchants with installing and using additional software (such as Stock Management) on the devices as appropriate.
Escalate critical merchant situations to management.
Become fluent in demonstrating the devices and related software.
Clearly explain the advantages and benefits of using the android device.
Process your daily workflow / calls /support / orders / quotes on the respective platforms.
Track and administer all your support cases to ensure timely resolution and follow-up
Train new Support Officers in the full skills matrix.

**Qualifications**:
Must have a clear Crim and Credit check.
Minimum requirement Grade 12 or equivalent, relevant Diploma / Degree beneficial.
Excellent organisational and time management skills
Outstanding communication, interpersonal and administrative skills
Excellent verbal presentation skills
Critical thinker and problem solver
Demonstrate creativity, resourcefulness, energy, passion, integrity, honesty, smart
- thinking and teamwork capabilities.
Be good at relationship building and maintenance.
Must be able to operate in a regulated work environment.
A support track record will be advantageous.

**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.



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