Guest Experience Liaison

4 months ago

Cape Town, South Africa HotelJobs.co.za Full time

Our Client is an award-winning collection of luxury lodges and camps (which they own) located in Botswana, Zambia and Zimbabwe. The camps are carefully positioned in untamed and pristine parts of Southern Africa - expect authenticity, adventure and exploration as well as all the comforts fit for the modern traveller. Their Head Office is based in CAPE TOWN.

An exciting opportunity to join a dynamic and growing team of consultants and be involved in curating luxury tailor-made safaris for our guests. Working alongside an energetic and enthusiastic group of people, you’ll help create everlasting memories for our clients as they travel amazing Africa.

As a member of the sales team, you will be focused on assisting the Sales Consultants with their day to day admin, ensuring accurate and timely information in all the relevant systems. This will ensure superior guest experiences in camp, as well as freeing up time for the Sales Consultants to focus on revenue generation

ESSENTIAL DUTIES AND RESPONSIBILITIES

Checking bookings for all outstanding guest information, ensuring this is accurately updated on all relevant systems

Managing the administration relating to postponements and amendments, ensuring this is accurately updated on all relevant systems

Reconfirmation of any 3rd party accommodation bookings

Booking internal flights, transfers and activities

Reminding consultants of potential bookings due to expire

Checking availability for all 3rd party accommodation options

Taking ownership of booking related administration in order to free up the Consultant's time which in turn can then be focus on revenue generation

KEY PERFORMANCE AREAS

Accuracy of work and superior attention to detail

Clarity of communication (written and verbal)
- Proficiency in use of relevant software and systems
- Ability to work under pressure and to adapt based on shifting business needs

Solid experience in Tourplan is essential

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