Guest Experience Manager

4 weeks ago


Cape Town, South Africa Belmond Full time

As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment
**Primary Responsibilities Include**:

- Provide exceptional experiences for guests throughout their stay
- Act as a ‘One Point Contact’ for the guests and constantly interact with guests in order to gain feedback.
- Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in
- Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
- Inform guests of our Hotel services, including facilities and dining options.
- Promote all Hotel amenities, conveniences and programs offered.
- Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience.

**Requirements**:
**What You Bring**:

- Diploma / Degree from a reputable institution.
- Minimum of 3-4 years’ experience in a similar role in luxury hospitality sector.
- Proven work experience at a mid to senior level in hospitality management.
- Proficiency in English; knowledge of other languages is a plus
- Strong sense of responsibility and a professional presentation.
- Familiarity with hospitality industry luxury standards.

**Benefits**:
**What We Offer**:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.



  • Cape Town, South Africa Belmond Management Full time

    As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include - Provide exceptional experiences for...


  • Cape Town, South Africa Belmond Full time

    As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include - Provide exceptional experiences for...


  • Cape Town, South Africa Belmond Management Full time

    As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! **Primary Responsibilities Include**: - Provide exceptional experiences for...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Act as an ambassador for guests - Create memorable experiences & activities for guests at the Estate - Help resolve any issues or complaints - Train employees in customer service - Create and enforce employee practices and policies - Setting goals and objectives for the department or team to ensure that objectives are met or exceeded - Monitoring guest...


  • Cape Town, South Africa Belmond Full time

    As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment!Primary Responsibilities Include: Provide exceptional experiences for guests...


  • Cape Town, South Africa One&Only Cape Town Full time

    Our Colleagues are inspired to write the story of their career, and when they do, they also write the history of One&Only. We are recruiting for this exciting role at One&Only Cape Town and we welcome you to take part, to try new things, to become immersed, and feel fulfilled. **Job Summary** **The Guest Experience Manager is responsible for the planning,...


  • Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Agent (13072) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Agent

    4 months ago


    Cape Town, South Africa Kerzner International Resorts Full time

    Guest Experience Agent (8493) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Career Growth Hospitality Recruitment is excited to recruit for a **Guest Experience Curator** for a 4-star hotel located in Sea Point. This role is perfect for a creative and service-focused individual who is passionate about delivering memorable guest experiences. As the Guest Experience Curator, you will be responsible for enhancing every aspect of a...


  • Cape Town, South Africa HotelJobs.co.za Full time

    As the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! **Primary Responsibilities Include** Provide Duty...

  • Guest Relations

    4 months ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23157050 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serves as the property Manager on Duty and oversees...

  • Guest Experience Host

    4 months ago


    Cape Town, South Africa Kerzner International Resorts Full time

    Guest Experience Host (9669) **_At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...


  • Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Experience Ambassador to join our Front Office Team at the Radisson Hotel Group. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a warm and welcoming experience for our guests.Key Responsibilities:Guest Service: Provide a high...


  • Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Experience Ambassador to join our Front Office Team at the Radisson Hotel Group. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued guests.Key Responsibilities:Guest Service: Provide warm and...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23150006 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Host

    4 months ago


    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Host (9363) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"title": "Guest Experience Liaison", "description": "Job SummaryWe are seeking a highly skilled Guest Experience Liaison to join our team at ABC Worldwide. As a key member of our reservations team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesProvide personalized service to...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"Job Title": "Guest Experience Liaison", "Job Description": "Job SummaryWe are seeking a highly skilled Guest Experience Liaison to join our team at ABC Worldwide. As a key member of our reservations team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesProvide personalized...


  • Cape Town, South Africa ABC Worldwide Full time

    Guest Experience LiaisonLEVEL: Senior Travel DesignerREPORTS TO: Guest Experience ManagerLOCATION: Johannesburg, Cape Town or Nairobi Primary PurposeProudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryAs a Guest Experience Expert at Marriott International, you will be responsible for delivering exceptional service to our guests, creating memorable experiences, and ensuring a smooth stay. This role requires a high level of initiative, flexibility, and attention to detail.Key ResponsibilitiesProvide personalized service to guests, addressing...