Guest Relations

**Key Responsibilities**: - Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism **onboard the cruise ship**. - Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient...

**A popular, high volume full-service hotel is seeking to appoint an exceptional Guest Relations Manager.** **Responsibilities**: - Managing Guest Relations Officers as well as Porters & Concierge - Managing all Guest relations administration, follow-up, feedback, and initiatives - Keeping every department informed as to which guests are coming, staying...

ITC Hospitality Group, a 4 & 5-star corporate and leisure accommodation specialist based in Cape Town, is seeking to employ an outgoing and energetic brand ambassador to the role of Guest Relations Manager (GRM). **Job Title: Guest Relations Manager** **Responsible to: Operations Director** **Salary: Based on qualifications and experience** **Minimum...

**RESPONSIBILITIES**: - Welcome and introduce Lodges and Spa to guests; - Check-in and check-out guests; - Pass all relevant guest information on to various departments as required; - Assist guests with bookings, tours and transfers, build and create guests’ itineraries; - Ensuring that all guest information and rates are correct; - Guests’ liaison to...

**RESPONSIBILITIES**: - Welcome and introduce Lodges and Spa to guests; - Provide upscale guests service experience for all guests throughout their stay; - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in; - Oversee check-in and check-out procedures, including reservations and financial transactions rooms; - Promptly address...

The Guest Relations Manager plays a crucial role in creating goodwill amongst the visitors by providing excellent services to its customers. He/She is responsible for making the stay of customers pleasant and comfortable and taking care that all the issues have been solved promptly, so as to ensure better customer satisfaction. KEY RESPONSIBILITIES -...

**Scope and General Purpose**: Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They also form strong and lasting relationships with guests and provide information about additional hotel services. **Main...

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

**Duties and Responsibilities** **About the role** An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team at The Rockefeller Hotel & Residences. **Your key responsibilities will include**: - Prepare all the required activities for the Hotel guests according to the Protocol and the...

We are on the lookout for new team members with bubbly and warm personalities. You would be the face of the hotel and attend to all guest requests and queries. You must have detailed information about the hotel, all departments and must be able to recommend activities and restaurants to in-house guests. You would be the link between all departments, with...

**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...

**Guest Relations Manager** - ** ABOVE POSITION RELATED EXPERIENCE IN A 4/5 - ESTABLISHMENT**: - Managing Guest Relations Officers as well as Porters & Concierge - Managing all Guest relations administration, follow up, feedback, and initiatives - Keeping every department informed as to which guests are coming, staying and leaving and special requests. -...

New opportunity has become available as Guest Relations Office with this award winning wine estate complex in the Cape Winelands area. As Guest Relations Officer you’ll be the heart of service standards, guest satisfaction & an excellent inter-departmental communicator, assisting in coordination of all estate departments & optimizing revenue. For this...

**Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization** **Location**:Stellenbosch, Western Cape **Requirements**: - Hospitality Certificate or Diploma - 2 years of experience in a similar role - Must have good computer and administration skills - Must have the ability to maintain a professional...

We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: - Welcome and...

Our client a well-established wine estate is urgently looking to employ a Guest Relations Manager at their organization Location: Stellenbosch **Requirements**: - Hospitality Certificate/Diploma - 3+ years of experience as a Guest Relations Manager - Understanding of all hotel management best practices - High standards of ethical conduct, i.e., honesty,...

We are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...

**Job Number** 24013619 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Represents property management in resolving any...

This role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...

**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...