Guest Liaison
6 months ago
Ensure that all the guests’ needs are met and that guests are satisfied all the time.
**Responsibilities**
- Registering guests.
- Issuing room keys and escort instructions to porters and bellhops.
- Being available to the guests throughout the day from checking in - to departures.
- Making sure guest requirements are met.
- Receiving and passing on of messages.
- Working in shifts.
- Passing on guest information from one shift to another.
- Making dinner reservations, tour bookings, flight confirmations, or tracking lost luggage etc.
- Presenting statements to and collecting payments.
- Researching the local area for attractions, good restaurants etc. to tell guests.
- Dealing with guest complaints.
- Organising errands for guests.
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