Guest Experience Curator

3 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Career Growth Hospitality Recruitment is excited to recruit for a **Guest Experience Curator** for a 4-star hotel located in Sea Point. This role is perfect for a creative and service-focused individual who is passionate about delivering memorable guest experiences. As the Guest Experience Curator, you will be responsible for enhancing every aspect of a guest’s stay, ensuring personalised service and exceeding their expectations.

**Responsibilities**:

- Create unique and personalized experiences for guests, tailoring activities, recommendations, and services to meet individual preferences.
- Serve as the primary point of contact for all guest inquiries, reservations, and special requests, ensuring timely and professional responses.
- Coordinate with hotel departments (housekeeping, F&B, concierge, etc.) to deliver seamless and exceptional service.
- Plan and curate bespoke activities, tours, and experiences both within the hotel and the surrounding area, catering to both leisure and business travelers.
- Greet VIP and repeat guests upon arrival, ensuring personalized service throughout their stay.
- Gather feedback from guests to continuously improve the guest experience and identify new trends and opportunities.
- Maintain a high standard of service in all guest interactions, upholding the hotel’s reputation for excellence.
- Collaborate with the marketing team to promote unique guest experiences and special events.

**Requirements**:

- Minimum 2 years’ experience in a guest-facing role within the hospitality industry, preferably in a 4 or 5-star environment.
- Exceptional interpersonal and communication skills, with fluency in English.
- Strong organizational skills and attention to detail.
- A passion for creating memorable guest experiences and going above and beyond for guests.
- Ability to work well under pressure and manage multiple tasks in a fast-paced environment.
- Knowledge of local attractions, restaurants, and activities is an advantage.
- Well-presented, friendly, and enthusiastic.



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