Guest Experience Host

4 weeks ago

Cape Town, South Africa One&Only Cape Town Full time

Guest Experience Host
(9669)

**_At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn._**

**_Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion_**

**Job Summary**

**The Host is expected to have an excellent service attitude, sense of urgency, be organized, diligent, dynamic, always presentable and works well under pressure. It is expected from the Host to maintain a polite and professional interpersonal relationship with both Colleagues and Guests. The Host is also expected to have a critical eye for details in terms of cleanliness and hygiene for all guestrooms, working spaces or Resort surroundings. It is expected from the Host to highly possess customer service-oriented skills and developed emotional intelligence.**

**The Host is considered the connection between the Resort and the Guests, overseeing all Guests’ needs during the stay and assisting them with reservations, special events, refreshment center preferences, room orientation, guest laundry cleaning services, packing, unpacking of their luggage. The most important duty of the Host is to go beyond service basics, anticipate and create everlasting memories for our Guests. **The Host is to be the sole point of contact for our guests. Assisting our Guests in organizing, coordinating, communicating, checking, and confirming daily activities, routines, special occasions, and other needs and wishes. Responsible for converting our Guests wishes and needs into reality by coordinating with the resort operation ensuring all requests are fulfilled and Guest expectations are exceeded in a timely, efficient, and cost-effective manner. **The Host ensures accountability for driving work behaviors, results and revenue of every team-member which aid in the overall development and success of Guest Satisfaction and revenue generation, through co-ordination, anticipation, communication, and control of all aspects of day-to-day activities, wishes, needs and movements of our Guests. The Host is and always acts as a true ambassador for the brand and for our values performing and acting as an example and role model for all colleagues. The Host is to be and act as the personal assistance and concierge to our Guests.**

**Key Duties and Responsibilities**
- Improve guest satisfaction
- Improve efficiency and timeliness of service
- Consistently improve or quality of service
- Effective in complaint handling and problem resolution
- Protects our guests’ interest to ensure customer satisfaction
- Monitor guest whereabouts and agenda while at the Resort to ensure an appropriate and timely response to any last-minute request
- Sole point of contact for the assigned guests or any guest, and ambassador for the brand
- Ensure special requests are met prior guest arrival
- Perform guest in-room check in process including room orientation
- Introduce and accommodate guest luggage as per standard
- Offer, and perform if agreed, personalized services such as packing and unpacking, guests’ belongings tidy up, clothes pressing, laundry management, shoe-shining, among others
- Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people what is going on in the area etc.
- Coordinate and ensure guests’ services such as spa appointments, dining reservations or activities bookings, among others
- Create extra special moments for guest at every opportunity, including recognizing celebrations such as birthdays and anniversaries, among others
- Ensure glassware, chinaware and cutlery in the rooms are clean, stain-free and displayed as per standard
- Ensure that in-room amenities are displayed as per standards
- Inspect arriving guestrooms after housekeeping cleaning
- Inspect guestroom(s) after housekeeping daily and evening service is completed

**Skills, Experience & Educational Requirements**
- Education: High School completed; University Degree or Hospitality qualification is a plus
- Minimum ex

  • Guest Experience Host

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Host (9363) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Host

    12 hours ago

    Cape Town, Western Cape, South Africa Kerzner International Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...

  • Guest Experience Coordinator

    6 days ago

    Cape Town, Western Cape, South Africa Hyatt Group Full time

    Are you passionate about delivering exceptional customer service and creating memorable experiences for our guests?Do you possess excellent communication and interpersonal skills, with a minimum of 2 years' experience as a receptionist within the hospitality industry?If so, we encourage you to apply for the position of Front Office Receptionist/Host at the...

  • Host

    5 days ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Host (7199) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations...

  • Guest Experience Coordinator

    6 days ago

    Cape Town, Western Cape, South Africa Hyatt Group Full time

    ResponsibilitiesAs a Front Office Receptionist/Host at the Hyatt Regency Cape Town, your primary responsibilities will include:Greeting and welcoming guests in a professional and friendly manner.Managing incoming calls and redirecting them as needed.Checking guests in and out of the hotel.Maintaining accurate records and managing administrative...

  • Host Manager

    7 days ago

    Cape Town, South Africa One&Only Cape Town Full time

    Host Manager (5793) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Community Host and Guest Relations

    5 days ago

    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented Front of House with excellent all round hospitality and communication skills to join our team. As a Community Host, you'll be part of the onsite teams that form an intrinsic part of our guest relations teams at Neighbourgood. You will report to...

  • Executive Host

    1 week ago

    Western Cape, South Africa Hyatt Regency Cape Town Full time

    Summary Hyatt Regency Cape Town is currently seeking a Executive Host to join our dynamic Guest Relations Team. The Executive Host will strive to deliver a level of personalized service that exceeds the expectations of all guests and is also different to any service that is offered anywhere else in the hotel. **Key duties but not limited**: - Organize and...

  • Guest Experience Manager

    1 week ago

    Cape Town, South Africa The Twelve Apostles Hotel (Camps Bay, Cape Town) Full time

    **GUEST EXPERIENCE MANAGER** **Job Purpose**: This position requires a socially focused, detail orientated team player who can operate under pressure to oversee the overall Journey of each Guest before during and after their stay and together with the Front Office Manager to take responsibility for managing and nurturing the VIP and consortia guest...

  • Restaurant Host

    4 weeks ago

    Cape Town, South Africa Lion Roars Hotels & Lodges Full time

    **Job Title**: Restaurant Host **Location**: The Sanctuary Restaurant, Kloof Street Hotel, Cape Town **Position Type**: Full-time - Please Note* This position requires **prior restaurant experience in a hotel environment**, which is **non-negotiable**. **Overview**: The Sanctuary Restaurant, located within Kloof Street Hotel, is seeking a friendly,...

  • Assistant Host Manager

    5 days ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Assistant Host Manager (7176) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Host

    2 weeks ago

    Cape Town, South Africa The Haven Night Shelter Welfare Organisation Full time

    **Job description** The Haven Night Shelters requires the services of Host who will report directly to the respective Shelter Managers. - **The Haven Night Shelter Welfare Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who...

  • Host

    1 week ago

    Cape Town, South Africa The Haven Night Shelter Welfare Organisation Full time

    **Job description** The Haven Night Shelters requires the services of Host who will report directly to the respective Shelter Managers. - **The Haven Night Shelter Welfare Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who...

  • Chauffeur Host The Silo Hotel

    4 days ago

    Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel Host Chauffeur will be responsible for all hotel transport operations, for greeting guests at our Lobby entrance and assisting with luggage where necessary. They will be required to deliver on The Royal Portfolio’s Purpose, which is _“To give our guests a complete experience and a perfect stay”_. MAIN DUTIES & RESPONSIBILITIES **-...

  • Guest Support

    2 weeks ago

    Cape Town, South Africa Nestify Full time

    Nestify is a leading international property management and lettings company that is changing the face of hospitality. Whether guests or tenants need two days, two months or two year stays, Nestify offers a unique and professional experience. As a tech-based company, and 24/7 contactless service, we're ensuring guests from all over the world get the stay they...

  • Resort Host Liaison

    7 days ago

    Cape Town, Western Cape, South Africa Kerzner International Full time

    Servicing ExcellenceThe Guest Experience Host plays a vital role in ensuring that every guest feels welcome and valued during their stay at One&Only Cape Town. As a key member of our team, you will be responsible for delivering exceptional service, anticipating guest needs, and exceeding their expectations.Your primary goal will be to create an unforgettable...

  • Customer Service Host

    4 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Crew Life at Sea is dedicated to providing an unforgettable dining experience to our guests. As a Customer Service Host, you will play a vital role in achieving this goal by greeting guests warmly, answering questions about our menu, and resolving any issues promptly.In this position, you will be responsible for providing exceptional customer service,...

  • Personal Guest Concierge

    7 days ago

    Cape Town, Western Cape, South Africa Kerzner International Full time

    Resort AmbassadorsThe Guest Experience Host serves as the ambassador of One&Only Cape Town, embodying our brand values of excellence, innovation, and dedication to quality. Your role will involve delivering exceptional service, anticipating guest needs, and exceeding their expectations to create an unforgettable experience.You will be responsible for...

  • Guest Relations Officer

    4 weeks ago

    Cape Town, South Africa Recruit for Africa Full time

    **Guest Relations Officer | Cape Town | Luxury Hotel**: **GUEST RELATIONS OFFICER** - his/her main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You...

  • Host

    6 days ago

    Cape Town, South Africa One&Only Cape Town Full time

    Host (11739) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...