Office Administrator

4 weeks ago


Edenvale, South Africa Fulton School Full time

A vacancy exists for an Office Administrator, at our Gauteng Workshop, situated in Edenvale, Gauteng.

**SUMMARY OF POSITION**:
The Workshop Administrator is **responsible for the administration** of the repairs and servicing of the Companies products.

**REQUIREMENTS**
- Grade 12 or equivalent
- + 3 years Syspro or similar operating system knowledge
- Microsoft programmes, i.e. Excel, E-mail ; etc
- Good communication ability both verbally and in writing.
- Driver’s license and own transport or would be an advantage.
- Good communication ability on the telephone and the ability to deal with customers, in a professional manner.

**MAIN DUTIES**
- To provide positive after-sales service experience to all customers.
- Accountable for handling **customer complaints/queries** efficiently,
- Ensure clear **communication**, written and verbal, on all Returns/Complaints, to all internal and external customers.
- **Support Sales Team**, and ensure that the complaint/return is resolved, beyond the Customers satisfaction.
- Responsible for ensuring all repairs or returns process in the workshop are captured on the RMA system, **efficiently and accurately**, and within the Companies stipulated lead time.
- Process customer repairs into the workshop by **receipting** in the RMA programme accurately and efficiently and ensuring **dispatching **repairs are processed on company tax invoices.
- Ensure **accurate records** are kept of all repairs/jobs done, including cost of labor and spares issued to be captured in the **RMA & WIP Program**:

- Ensure **repair costs** are monitored always to ensure economic feasibility to the company.
- Ensure **out of Warranty Repairs are costed** and quoted to the customer, using the RMA Program, thereby ensuring profitability for the company.
- Work with the Workshop Manager to develop and implement **internal systems** to record, returns, repairs, credits, maintenance done by the team of technicians, ensuring the information is reported to Management monthly.

Pay: R20,36 - R24,52 per hour

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (required)

Application Deadline: 2024/04/14
Expected Start Date: 2024/04/22


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