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Office Administrator
1 week ago
SUMMARY OF POSITION:
The Workshop Administrator is
responsible for the administration of the repairs and servicing of the Companies products.
REQUIREMENTS
- Grade 12 or equivalent
- Microsoft programmes, i.e. Excel, Email ; etc
- Good communication ability both verbally and in writing.
- Driver's license and own transport or would be an advantage.
- Good communication ability on the telephone and the ability to deal with customers, in a professional manner.
MAIN DUTIES
- To provide positive aftersales service experience to all customers.
- Accountable for handling
customer complaints/queries efficiently, - Ensure clear
communication, written and verbal, on all Returns/Complaints, to all internal and external customers.
Support Sales Team, and ensure that the complaint/return is resolved, beyond the Customers satisfaction.
- Responsible for ensuring all repairs or returns process in the workshop are captured on the RMA system,
efficiently and accurately, and within the Companies stipulated lead time. - Process customer repairs into the workshop by
receipting in the RMA programme accurately and efficiently and ensuring
dispatching repairs are processed on company tax invoices. - Ensure
accurate records are kept of all repairs/jobs done, including cost of labor and spares issued to be captured in the
RMA & WIP Program: - Ensure
repair costs are monitored always to ensure economic feasibility to the company. - Ensure
out of Warranty Repairs are costed and quoted to the customer, using the RMA Program, thereby ensuring profitability for the company. - Work with the Workshop Manager to develop and implement
internal systems to record, returns, repairs, credits, maintenance done by the team of technicians, ensuring the information is reported to Management monthly.
Pay:
R20,3- R24,52 per hour
Experience:
- Administrative office procedures, practices and equipment: 1 year (required)
Expected Start Date: 2024/04/22
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