Sales Office Manager

1 week ago


Edenvale, Gauteng, South Africa Barron Full time

PURPOSE


The purpose of the Sales Office Manager is to organize and coordinate office administration and procedures, to ensure effectiveness and efficiency within the sales department.


KEY OBJECTIVES

OFFICE ADMINISTRATION

  • Schedule meetings and appointments
  • Partner with HR to coordinate new recruits
  • Ensure all equipment is ready and functional for new recruits
  • Organize office operations with Operations department
  • Coordinate with IT on all office equipment and ensure it is functional
  • Ensure that all invoices are paid on time

SALES ADMINISTRATION

  • Provide detailed feedback on SOP report from Power BI by liaising with the entire New business development team daily
  • Maintain an accurate database of customer information
  • Create and maintain shared files for the sales team
  • Relay customer concerns or queries to relevant person

CUSTOMER ASSISTANCE

  • Resolve escalated issues
  • Give feedback on resolved issues to clients
  • Follow up on nonresolved issue
  • Ensure samples are fully stocked in the showroom
  • Coordinate coffee and muffin vouchers with showroom staff

SALES ANALYSIS AND REPORTING

  • Pull different types of sales reports as and when needed
  • Identifying problems with orders on the system and work with the sales team to resolve the issues
  • Evaluate sales data and identify opportunities for cross selling, upselling and branding and work with sales team member to execute
  • Responsible for analysing and presenting the effectiveness of sales campaigns and making recommendations on how to improve it

PEOPLE MANAGEMENT

  • Monitor time and attendance daily
  • Manage leave of staff
  • Conduct performance management for staff
  • Take corrective action where required

JOB REQUIREMENTS

QUALIFICATIONS
NQF 6 in Business Administration

KNOWLEDGE
Customer care

Data analysis

Sales Knowledge

Product Knowledge

EXPERIENCE
Office manager or Sales Supervisor 2 to 3 years'

Wholesale Clothing and Apparel

Corporate Gifting

SKILLS
Problem solving skills

Verbal Reasoning

Numerical reasoning

Excel - Intermediate

ERP - Microsoft D365 is desirable

Multi-tasking

Communication skills

Coordination skills

COMPETENCIES
Conflict Management

Client Relations

Implementation and Control

Judgement and Decision Making

Adaptability

DIRECT REPORTS
3

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