Sales Office Manager
1 week ago
PURPOSE
The purpose of the Sales Office Manager is to organize and coordinate office administration and procedures, to ensure effectiveness and efficiency within the sales department.
KEY OBJECTIVES
OFFICE ADMINISTRATION
- Schedule meetings and appointments
- Partner with HR to coordinate new recruits
- Ensure all equipment is ready and functional for new recruits
- Organize office operations with Operations department
- Coordinate with IT on all office equipment and ensure it is functional
- Ensure that all invoices are paid on time
SALES ADMINISTRATION
- Provide detailed feedback on SOP report from Power BI by liaising with the entire New business development team daily
- Maintain an accurate database of customer information
- Create and maintain shared files for the sales team
- Relay customer concerns or queries to relevant person
CUSTOMER ASSISTANCE
- Resolve escalated issues
- Give feedback on resolved issues to clients
- Follow up on nonresolved issue
- Ensure samples are fully stocked in the showroom
- Coordinate coffee and muffin vouchers with showroom staff
SALES ANALYSIS AND REPORTING
- Pull different types of sales reports as and when needed
- Identifying problems with orders on the system and work with the sales team to resolve the issues
- Evaluate sales data and identify opportunities for cross selling, upselling and branding and work with sales team member to execute
- Responsible for analysing and presenting the effectiveness of sales campaigns and making recommendations on how to improve it
PEOPLE MANAGEMENT
- Monitor time and attendance daily
- Manage leave of staff
- Conduct performance management for staff
- Take corrective action where required
JOB REQUIREMENTS
QUALIFICATIONS
NQF 6 in Business Administration
KNOWLEDGE
Customer care
Data analysis
Sales Knowledge
Product Knowledge
EXPERIENCE
Office manager or Sales Supervisor 2 to 3 years'
Wholesale Clothing and Apparel
Corporate Gifting
SKILLS
Problem solving skills
Verbal Reasoning
Numerical reasoning
Excel - Intermediate
ERP - Microsoft D365 is desirable
Multi-tasking
Communication skills
Coordination skills
COMPETENCIES
Conflict Management
Client Relations
Implementation and Control
Judgement and Decision Making
Adaptability
DIRECT REPORTS
3
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