Sales Office Manager
7 months ago
**PURPOSE**
The purpose of the Sales Office Manager is to organize and coordinate office administration and procedures, to ensure effectiveness and efficiency within the sales department.
**KEY OBJECTIVES**
OFFICE ADMINISTRATION
- Schedule meetings and appointments
- Partner with HR to coordinate new recruits
- Ensure all equipment is ready and functional for new recruits
- Organize office operations with Operations department
- Coordinate with IT on all office equipment and ensure it is functional
- Ensure that all invoices are paid on time
SALES ADMINISTRATION
- Provide detailed feedback on SOP report from Power BI by liaising with the entire New business development team daily
- Maintain an accurate database of customer information
- Create and maintain shared files for the sales team
- Relay customer concerns or queries to relevant person
CUSTOMER ASSISTANCE
- Resolve escalated issues
- Give feedback on resolved issues to clients
- Follow up on non-resolved issue
- Ensure samples are fully stocked in the showroom
- Coordinate coffee and muffin vouchers with showroom staff
SALES ANALYSIS AND REPORTING
- Pull different types of sales reports as and when needed
- Identifying problems with orders on the system and work with the sales team to resolve the issues
- Evaluate sales data and identify opportunities for cross selling, upselling and branding and work with sales team member to execute
- Responsible for analysing and presenting the effectiveness of sales campaigns and making recommendations on how to improve it
PEOPLE MANAGEMENT
- Monitor time and attendance daily
- Manage leave of staff
- Conduct performance management for staff
- Take corrective action where required
**JOB REQUIREMENTS**
QUALIFICATIONS
NQF 6 in Business Administration
KNOWLEDGE
Customer care
Data analysis
Sales Knowledge
Product Knowledge
EXPERIENCE
Office manager or Sales Supervisor 2 to 3 years'
Wholesale Clothing and Apparel
Corporate Gifting
SKILLS
Problem solving skills
Verbal Reasoning
Numerical reasoning
Excel - Intermediate
ERP - Microsoft D365 is desirable
Multi-tasking
Communication skills
Coordination skills
COMPETENCIES
Conflict Management
Client Relations
Implementation and Control
Judgement and Decision Making
Adaptability
DIRECT REPORTS
3
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