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Sales Office Manager

1 month ago

Edenvale, South Africa Barron Full time

**Job Purpose**

The purpose of the Sales Office Manager is to organize and coordinate office administration and procedures, to ensure effectiveness and efficiency within the sales region.

**Customer Assistance**
- Resolve escalated issues and provide solutions
- Give feedback on resolved issues to sales team/clients
- Follow up on non-resolved issue

**People Management**
- Monitor time and attendance daily.
- Manage leave of RC’s and provide leave feedback to ASM when necessary.
- Conduct Goal setting and Performance Reviews for RC’s.
- Take corrective action where required and manage all HR driven initiatives and reviews for RC’s.

**Sales Administration**
- Provide sales support to the ASM and RSM.
- Provide detailed feedback on SOP report from Power BI by liaising with the entire RC sales team daily.
- Maintain an accurate database of customer information.
- Create and maintain shared files for the sales team.
- Relay customer concerns or queries to relevant person.

**Sales analysis and reporting**
- Pull different types of sales reports as and when needed.
- Identifying problems with orders on the system and work with the sales team to resolve the issues.
- Evaluate sales data and identify opportunities for cross selling, upselling and branding and work with sales team member to execute.
- Responsible for analysing and presenting the effectiveness of sales campaigns and making recommendations on how to improve it.

**Job Requirements**
**Qualifications**
- NQF 7 in Business Administration/Office Management
- 2 to 3 years' Office manager or Sales Supervisor
- Wholesale Clothing and Apparel
- Corporate Gifting

**Skills, Abilities and Job-Related Knowledge**
- Customer care
- Data analysis
- Sales Knowledge
- Product Knowledge
- Problem solving skills
- Verbal Reasoning
- Numerical reasoning
- Excel - Intermediate
- ERP - Microsoft D365 is desirable
- Multi-tasking
- Communication skills
- Coordination skills