Coe Manager
2 weeks ago
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam Operations has a vacancy for the position of Commercial Lines COE Manager:
WHAT WILL YOU DO?
Co-Develop and execute the commercial underwriting and service delivery strategies for COE, to assist business in attaining its growth and profit targets for commercial insurance.
What will make you successful in this role?
- Making underwriting decisions on Commercial Risks within specified mandates and directives from Commercial Underwriting Head Office (CU)
- Playing a governance role to ensure underwriting decisions in the broader CLCC are within CU directives
- Providing underwriting guidance on the Commercial Lines product range that consist of multiple products/sections, and on those sections specifically with high complexity
- Engaging with a range of stakeholders both internally (regional managers/relationship managers/senior management/technical managers) and externally (Intermediaries/ Brokers/Advisors)
- Engagement with different profile intermediaries, including small to medium and large brokerages, also allowing for an urban and rural context.
- Oversee the BLO (Broker Liaison Officer) escalations channel.
- Available for all referrals from the CLCC floor and from Broker Services including Regional Managers, Technical Managers and Relationship Managers.
- Adhering to a set of SOPs, with high complexity
- Managing a staff compliment based in Bellville and Pretoria
- Championing the initiatives pertaining to AI, robotics and process automation solutions in the CLCC
ACCOUNTABILITIES
- Formulating and implementing underwriting and service delivery strategies for COE in support of the overall Contact Centre Operations strategy.
- Leading and managing the underwriting and renewal teams in COE ensuring daily service and quality levels are maintained. This includes inter alia the BAU activities of performance management, individual and team productivity, quality assurance, rework, and queue and violations management.
- Leading and managing the Broker Liaison Officers (BLOs) and overseeing and directing the escalation process. All BLOs, form part of one virtual team.
- Championing AI and the various decision-making models to enhance the underwriting and pricing approach in the overall Contact Centre including the COE specialists
- Developing and implementing processes to monitor and ensure compliance of the Commercial Contact Centre with Santam’s Commercial Underwriting Guidelines
- Providing underwriting guidance for new business acquisition, handling of all above mandate requests and referrals from Commercial Contact Centres.
- Ensuring underwriting mandates and discount grant levels are on an appropriate level to ensure efficient referral processes for the Contact Centre as a whole.
- Championing the improvement of the underwriting skillset across the Contact Centre, both COE and POM/Sales functions
- Responsible for Operational Re-Insurance Management. Check that re-insurance transactions are correctly executed
- Interpret & summarize complex technical information for referrals to Commercial Underwriting
- Collaborating closely with the CLCC Manco leaders/team to ensure service levels and operational efficiencies are achieved for the CLCC as a whole.
- Collaborating closely with all stakeholders in Broker Services and Commercial Underwriting to ensure needs and requirements are met, and the strategies to grow the Commercial Business are fully supported.
- Actively managing the relationship with Brokers/Intermediaries on an ongoing basis to ensure gaps in service delivery are observed and corrected. This includes being available for brokers on matters which are escalated to management.
**Relationships to be managed by the role**:
Subordinates - Following a leadership approach to ensure a motivated and engaged workforce, with a focus on creating effective teams.
Internal stakeholders
**Networking, consulting, joint projects, collaboration with**:
- Broker Services
Heads
Regional Managers
Technical Managers
Relationship Managers
- HO/CU Underwriting
- IT
- HR
- Legal
- Sanlam specialist areas, example WFM
- External stakeholders - Engaging with, providing service for:
- Re-Insurers
- Intermediaries
- Admin Houses
- Commercial clients
- Other external parties, example TransUnion Qualifications and Experience
- B. Comm degree or equivalent relevant tertiary education, will be advantageous
- Insurance related diploma: AIISA or FIISA or similar will be advantageous
- Qualification such as Risk Management will be advantageous
- Extent (years) and nature of experience required:
- 10 ye
-
CoE Partnerships Manager
16 hours ago
Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full timeRole SummaryWe are seeking an experienced CoE Partnerships Manager to join our team, who will be responsible for partnering with our CoEs and business units to develop and implement Learning solutions that drive business outcomes and growth.This role involves building strong relationships with business stakeholders, staying ahead of industry trends, and...
-
Senior Manager
2 weeks ago
Johannesburg, South Africa MTN Nigeria Full timeMTN GROUP HUMAN RESOURCES **JOB PROFILE** (Last Update - 2017/04/13) **Title of job**: Senior Manager: CoE Project and Programme Management N **umber of subordinates**: 3 **MTN Job Level**: Level 3H **Location of the job**: Johannesburg, South Africa **Solid Reporting Line: General Manager: B2B Centre of Excellence **Dotted Reporting...
-
Senior Manager
2 weeks ago
Johannesburg, South Africa MTN Nigeria Full time**1. Mission/ **Core purpose of the Job The Senior Manager: CoE Project and Programme Management is responsible for establishing and implementing programme management for all Technology CoE Projects within the programme. The role is accountable for all projects within the programme including the motivation of all stakeholders in order to achieve the...
-
Head: Fraud Risk Management Coe
2 weeks ago
Johannesburg, South Africa Nedbank Full time**Requisition Details & Talent Acquisition Contact** - REQ 129451- Tshego Semenya- Location: Johannesburg**Cluster** - Group Risk**Career Stream** - Forensics**Leadership Pipeline** - Manage Multi-Function (MMF)**Position** - Head: Fraud Risk Management COE**Job Purpose** - To lead the Detection, Prevention and Investigations capability to support Nedbank's...
-
Senior Manager
2 weeks ago
Johannesburg, South Africa MTN Nigeria Full time**Mission/ Core purpose of the Job** To take ownership for the M2M/IoT services. To direct the overall formulation of the integration of the Technology CoE ICT platforms into underlaying technology areas (MNS, Mobile, etc.) in support of multi services solutions. Responsible for the full lifecycle of M2M/IOT platform implementations, contributing towards...
-
Capex and Productivity Coe
2 weeks ago
Johannesburg, South Africa PepsiCo Full time**Responsibilities**: - Functional Leadership of 2 direct reports who business partner with Engineering and Productivity & Performance Leads and sets and drives strategic finance direction for these functions - Business partner with Technical Services Senior Director Cluster and work with her/him on defining and implementing a holistic strategy, driving all...
-
Capex and Productivity Coe
2 weeks ago
Johannesburg, South Africa PepsiCo Full time**Responsibilities**- Functional Leadership of 2 direct reports who business partner with Engineering and Productivity & Performance Leads and sets and drives strategic finance direction for these functions- Business partner with Technical Services Senior Director Cluster and work with her/him on defining and implementing a holistic strategy, driving all...
-
Project Co-ordinator
2 weeks ago
Johannesburg, South Africa SPECD (Pty) Ltd Full timeGauteng, JHB - Central - Market Related - Market Related Hourly Basic Salary (Market related, Negotiable) **We are urgently looking to fill a position of a PROJECT CO-ORDINATOR.** **If you meet the requirements and are looking for an exciting opportunity in project coordination and management, we encourage you to apply.** **JOB DESCRIPTION**: *** **Job...
-
Head: Responsible Sourcing
2 weeks ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Learning Administrator
3 weeks ago
Johannesburg, South Africa IQbusiness South Africa Full time**Purpose**: To support a positive workforce experience by activating learning solutions/programmes conducted internally and by external Providers; providing feedback that allows the Learning CoE to proactively manage and engage employees within the area of work, within a transformed environment. To analyse and integrate data,submitting reports to support...
-
Human Resource Director
5 days ago
Johannesburg, Gauteng, South Africa Genpact Full timeJob SummaryWe invite applications for the role of Senior HR Business Partner Manager. As a key member of our team, you will be responsible for ensuring smooth and compliant running of Accounts assigned, actively collaborating with multiple COEs, driving governance on critical human resource metrics, and engaging with internal and external partners.
-
HR Business Partner
2 weeks ago
Johannesburg, South Africa WePlace Full timeGauteng, JHB - Northern Suburbs - Market - Related Annually Cost To Company (Market related) One of South Africa's Banking Giants is looking for a HR Business Partner who will be responsible for the development, execution management and Optimisation of new and existing HR initiatives to business in partnership with the HR Centers of Excellence (CoEs) and...
-
Senior Specialist: Governance
2 weeks ago
Johannesburg, South Africa Transnet Full time**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...
-
Solutions Lead
2 weeks ago
Johannesburg, South Africa FirstRand Full timeJob Description To lead the design of sustainablesolutions on assisted and unassisted platforms that can be leveraged acrossproduct houses, business units and sub-segments To conduct solution impact assessments to determine most efficient solution design and implementation approach - Lead the design of sustainable solutions on assisted and unassisted...
-
Regional Senior Manager, Abm
2 weeks ago
Johannesburg, South Africa NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Workday Functional Lead
2 weeks ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Senior Manager
4 weeks ago
Johannesburg, South Africa HR Genie Full timeOur Client a global tech firm is seeking a Senior Manager Campaign Governance and Program Management (Project Management role) to join their team in Johannesburg. They offer stability, growth, attractive salary along with benefits and a great working environment. **Key roles and responsibilities** **Campaign governance**: - Operating at a global level,...
-
General Manager
3 days ago
Johannesburg, Gauteng, South Africa H&S Labour Brokers Full timeOur client who specializes in the baking / foods industry, is currently looking for a General Manager to oversee a team of research and development technologists.POSITION INFO :Responsible for the strategy, priority setting, execution and delivery of local and or regional innovation projects in the factories and co-manufacturers.Oversee all innovation...
-
Supply Chain Executive
2 days ago
Johannesburg, Gauteng, South Africa TAC Recruitment Full timeKey Responsibilities:The successful candidate will be responsible for leading change management, setting goals, monitoring progress, and developing team capabilities.Fostering teamwork and collaboration with HR and Capabilities COE is also a key aspect of this role.
-
Change Manager
2 weeks ago
Johannesburg, South Africa eSoft development and technologies Full timeOur client wants to grow their team and we are looking for a change manager for 12 months with a possibility of an extension. **Scope of Services Definition** Develop holistic and integrated change and project management strategies and plans for the implementation of the RMCD Project - Identify and implement appropriate change tools as well as ensure...