Head: Fraud Risk Management Coe

3 weeks ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Contact**
- REQ 129451- Tshego Semenya- Location: Johannesburg**Cluster**
- Group Risk**Career Stream**
- Forensics**Leadership Pipeline**
- Manage Multi-Function (MMF)**Position**
- Head: Fraud Risk Management COE**Job Purpose**
- To lead the Detection, Prevention and Investigations capability to support Nedbank's strategy to minimise fraud risks, incidents and their consequences to our clients, across all products and platforms while delivering consistent client experiences. This includes managing and leading the multidisciplinary Fraud Risk Management (FMR) COE team to ensure best in class strategies and processes in preventing, detecting and investigating fraud across the Bank.**Responsibilities**:

- Core Accountabilities- Drive capability improvements in fraud controls to enhance the prevention and detection of fraud and protect clients and the Bank against current and emerging fraud schemes.
- Create and continually adapt fraud policies, standards, processes, and tools and ensure they are appropriate, institutionalised and are operating efficiently and effectively to minimise financial loss, regulatory fines and reputational damage.
- Reduce the impact of ever-changing fraud trends both locally and internationally, by designing a proactive control framework and forward-looking threat and intelligence-led risk management practice to prevent and detect fraud, while reducing fraud recurrence.
- Establish fraud controls that balance client experience, operational efficiency, and risk appetite.
- Lead fraud investigations for Nedbank, create a comprehensive operational strategy and investigative processes that put our clients first while being aware of the risks surrounding current and emerging financial services products
- Lead the COE workforce by designing an effective organisational structure and facilitate the workforce demand and supply management process to ensure that current and future business requirements are met.
- Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy.
- Continually assess manual and automated processes to identify process gaps and opportunities to strengthen risk controls.
- Establish networks and industry followership to drive cross-functional collaboration.
- Fraud Investigations- Oversee the development of detection and investigative processes and procedures to deliver best-in-class investigative practices.
- Drive and influence change initiatives that target improvements of investigation capabilities.

**Job Responsibilities Continue**
- Fraud Prevention and Management- Manage fraud and corruption, prevention and detection strategies to minimise operational losses,
- Leverage data and analytics to identify fraud trends, and establish strategies to prevent and mitigate fraud attacks across the fraud life-cycle.
- Ensure complex and high-risk fraud cases are externally reported through the correct channels and liaise with law enforcement as required on investigations.
- Business Processes- Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards
- Provide advice, governance and oversight on fraud risk management policies and standards
- Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group
- Manage the COE budget and ensure delivery of annual business plans per timelines
- Keep abreast of trends, legislation, legal developments and best practices within the industry to optimise performance
- People and Talent- Lead, manage and coach direct reports
- Manage the team's performance to meet stakeholder expectations
- Develop the team to handle all types of investigations, including proactive, complex, intelligence-driven investigations
- Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy
- Stakeholder Management- Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group
- Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships
- Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels

**Essential Qualifications - NQF Level**
- Professional Qualifications/Honour’s Degree

**Preferred Qualification**
- Field of Study : Finance and Law

**Preferred Certifications**
- CA(SA), or Admitted Attorney or Advocate required, ICFP or CFE preferred

**Minimum Experience Level**
- 11 years +
- Management experience as part of the above years: 10 years +

**Technical / Professional Knowledge**
- Legal knowledge
- Fraud Risk Management Process And

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