Solutions Lead
2 days ago
Job Description
To lead the design of sustainablesolutions on assisted and unassisted platforms that can be leveraged acrossproduct houses, business units and sub-segments
To conduct solution impact assessments to determine most efficient solution design and implementation approach
- Lead the design of sustainable solutions on assisted and unassisted platforms that can be leveraged across product houses, business units and sub-segments
- Conduct solution impact assessments to determine most efficient solution design and implementation approach
- Solution design and documentation of Business and System architecture
- Ensure end to end implementation of business solutions that are defined which includes collaborating with and managing resources across all impacted business and development teams
- Subject Matter Expert advice provided to the COE as well as other business units, sub-segments and product houses on all solution implementation and design requirements, from a system and business perspective
- Building macros for RPA team to automate processes on mainframe
- Put together strategic solutions for complex business problems, both from ops and project perspective
- Define new processes that are required by the COE
- Optimise existing processes
- Conduct impact or effort analysis on all projects/solutions to assess viability and prioritise requirements
- Map advanced process on Visio as per BPMN standards
- Automate manual processes using coding languages such as Visual Basic, Python, C# and Power Automate,
- Ensure automation design architecture as well as writing the code is done
- Project scoping and sizing.
- Log requirements with impacted areas
- Coordinate all impacted teams to ensure priority is obtained for requirements logged
- Documentation of all BA artifacts (this includes the BRS, Use Cases, Process Flows, FRS, Gap Analysis, Test Cases, etc.)
- Track and monitor project progress throughout the SDLC. Includes artifacts such as decision registers, risk registers and project progress dashboards
- Facilitate JAD sessions and unpacking sessions for solution design
- Report back to SteerCo
- Ensure Stakeholder management for all initiatives
- Analyse data to gain customer insights for initiating key projects to optimize existing processes and improve customer experience
- Manage and implement all ETL (Extract from source, clean up and load data into central server) processes within the COE
- Maintain automated reporting and data loads based on stakeholder requirements
- Carry out ad-hoc data requests on both customer and product databases
- Build and manage all automated data flow processes within the COE, using tools such as SSIS, Hive, SAS, SSRS, EEH, SQL Agent, etc.
- Dashboarding on PowerBI
Job Details
Application Closing Date
19/04/24
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