Switchboard Operator

2 months ago

Cape Town, South Africa Belmond Full time

As a Switchboard Operator at Mount Nelson Hotel, you are on the frontlines of providing exceptional customer service through knowledgeable and welcoming interactions with guests over the phone. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
- Assists callers by answering the line and connecting the caller to the correct person or department.
- Ensure the smooth running of the switchboard functions, including but not limited to, message taking, message delivery and the hotels switchboard operations.
- Assist with departmental administration.

Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.

**Requirements**:

- Previous proven administration or experience in similar role required.
- Previous Switchboard experience -advantageous
- Outstanding telephone etiquette skills.
- Excellent written, computer and verbal communication skills.

Customer / staff focused & Team orientation.

**Benefits**:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

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