Switchboard Operator

4 days ago

Cape Town, South Africa HotelJobs.co.za Full time

Career Growth, Hospitality Recruitment have an exciting opportunity for a Switchboard Operator to join the Switchboard team at a luxury hotel in Cape Town.

We are seeking to recruit an enthusiastic Switchboard Operator, who has the ability to deliver 5* service at all times. It is essential to have a positive, can do attitude and great attention to detail. We are looking for someone who works well in a team and has excellent communication skills.

The main responsibilities of this Switchboard Operator position are:

- To answer all incoming calls within three rings using the hotel's Standards of Etiquette.
- To report to work on time, meeting the Hotel's grooming and dress guidelines.
- To set up the workstation with Daily Event Sheet and message pad.
- To have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city.
- To keep the PBX area clean and orderly at all times.
- To willingly perform any and all reasonable duties assigned to this department and tasks assigned to the individual.
- To perform all job functions in accordance with established procedures.
- To attend all PABX Department meetings.
- To assist in the training of new employees on console for operators and all casual staff where needed.
- To ensure that all white boards are updated with the correct information at all times.
- To never give out employee home phone numbers or information on guests unless authorised by the Front Office management or Switchboard Manager.
- To refer any guests for confidential information, complaints or problems to the Switchboard Manager, Duty Manager or Assistant Director Rooms. If guest cannot wait, operator must get a name and room number for the appropriate Manager to contact them.
- Can-do attitude
- Embraces new ideas and change in a positive manner.
- Evidence of excellent customer service.
- Previous experience in 4 star or 5 star hotel.
- Recognises the need to assist colleagues within busy and challenging periods

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