Telkom Operator

5 months ago

Cape Town, South Africa Western Cape Department of Health Full time

**Service benefits**:
13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance.

**Requirements**:
**Minimum educational qualification**:
General Education and Training Certificate (GETC)/Grade 9 (Std. 7).
**Experience**:
Appropriate experience in the operating of a high-volume switchboard and a messaging system.
**Inherent requirements of the job**:
Ability to communicate effectively (verbal and written) in at least two of the three official languages of the Western Cape.
Willingness to work overtime when required by operational needs.
Physically able to hear and speak clearly.
**Competencies (knowledge/skills)**:
Excellent telephone etiquette and listening skills.
Computer literacy (MS Office: Word and Excel).
The ability to operate Switchboard equipment effectively and efficiently.
Knowledge of handling alarm systems.

**Duties (key result areas/outputs)**:
Manage switchboard, answer telephonic queries and deliver messages.
Ensure that switchboard and telephone equipment is in working order.
Monitor telephone accounts and distribute monthly to departments.
Report all faults and problems with switchboard.
Maintain internal telephone directory.
Provide relief for admission department, clerical and administrative support to the supervisor.

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