Switchboard Operator
7 days ago
- Jobs by Location
- Job by industries
Job Description
Scope of Position
- Switchboard Operator is responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at the Pullman Hotel becomes a memorable moment.
Specific Responsibilities
- Responds to all incoming calls complying with CG standards and transfers them to the appropriate destination.
- Responds to all in house guests requests and transmits the order to the corresponding dept for request to be treated complying with CG standard
- Log all requests and ensures follow up on all of them within standard delay
- Logs and treats wake-up call requests.
- Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.
- Maintains telephone extension lists updated.
- Arranges special deliveries and celebration of special occasions for our guests.
- Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.
- Handles emergency line and elevators emergency alarms.
- Receives and distributes faxes for guests, apartment tenants and internal departments.
- Acts in accordance with the standards, conforms to the policies and procedures of CG
- Possesses full command of IRIS, Fidelio and other Microsoft applications (necessary training will be provided).
- Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
- Other duties as assigned.
Qualifications
- Matric
- Hospitality / Hotel / Restaurant jobs
-
Switchboard Operator
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeCareer Growth, Hospitality Recruitment have an exciting opportunity for a Switchboard Operator to join the Switchboard team at a luxury hotel in Cape Town. We are seeking to recruit an enthusiastic Switchboard Operator, who has the ability to deliver 5* service at all times. It is essential to have a positive, can do attitude and great attention to detail....
-
Switchboard Operator
6 months ago
Cape Town, South Africa Isilumko Staffing Full timeLooking for a reliable and professional Switchboard Operator for a 4-month fixed-term contract as a Switchboard Operator. You will be responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals, and providing general administrative support. **Responsibilities**: Answering and directing incoming calls...
-
Switchboard Operator
6 months ago
Cape Town, South Africa Isilumko Staffing Full timeLooking for a reliable and professional Switchboard Operator for a 4-month fixed-term contract as a Switchboard Operator.You will be responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals, and providing general administrative support.Responsibilities:Answering and directing incoming calls in a...
-
Switchboard Operator
7 months ago
Cape Town, South Africa Belmond Full timeOften the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Switchboard...
-
Switchboard Operator
7 months ago
Cape Town, South Africa Belmond Management Full timeOften the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Switchboard...
-
Switchboard Operator
6 months ago
Cape Town, South Africa Belmond Full timeAs a Switchboard Operator at Mount Nelson Hotel, you are on the frontlines of providing exceptional customer service through knowledgeable and welcoming interactions with guests over the phone. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. **Primary Responsibilities Include**: - Assists callers by...
-
Switchboard Operator
8 months ago
Cape Town, South Africa Belmond Full timeAs a Switchboard Operator at Mount Nelson Hotel, you are on the frontlines of providing exceptional customer service through knowledgeable and welcoming interactions with guests over the phone. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. - Assists callers by answering the line and connecting the caller...
-
Switchboard Operator
6 months ago
Cape Town, South Africa Southern Shore Recruitment Agency Full timeOperating switchboards and consoles to connect, hold, transfer, and disconnect telephone calls. - Making connections for outgoing calls. - Dealing with telephone inquiries and recording messages. - Forwarding messages to staff or clients. - Investigating operating system problems and informing repair services. **Requirements**: **Well-spoken and well...
-
Switchboard Operator
6 months ago
Cape Town, South Africa Belmond Management Full timeAs a Switchboard Operator at Mount Nelson Hotel, you are on the frontlines of providing exceptional customer service through knowledgeable and welcoming interactions with guests over the phone. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. **Primary Responsibilities Include**: - Assists callers by...
-
Switchboard Operator
8 months ago
Cape Town, South Africa Belmond Management Full timeAs a Switchboard Operator at Mount Nelson Hotel, you are on the frontlines of providing exceptional customer service through knowledgeable and welcoming interactions with guests over the phone. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. - Assists callers by answering the line and connecting the caller...
-
Switchboard Operator
6 months ago
Cape Town, South Africa IGrow Wealth Investments Full timeSouth African's #1 Property Investment Group is looking for a **Switchboard Operator / Receptionist** to join their team in Cape Town! **To qualify for this position you need**: - Grade 12 - Experience with operating a switchboard - Administrative support - Bilingual - Great communication and interpersonal skills - Excellent telephone etiquette - Attention...
-
Switchboard Operator
3 months ago
Cape Town, South Africa IGrow Wealth Investments Full timeSouth African's #1 Property Investment Group is looking for a **Switchboard Operator / Receptionist** to join their team in Cape Town! **To qualify for this position you need**: - Grade 12 - Experience with operating a switchboard - Administrative support - Bilingual - Great communication and interpersonal skills - Excellent telephone etiquette - Attention...
-
Switchboard Operator
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAt The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. We also offer growth opportunities...
-
Switchboard Operator
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeBoutique Hotel just outside of Stellenbosch is looking for a Switchboard Operator to join their team to receive and transmit telephone calls, respond to general enquiries, complete and distribute information that needs to be communicated around the estate and maintain a register of bookings and reservations. **Responsibilities**: - Operate telephone and...
-
Switchboard Operator
2 weeks ago
Cape Town, South Africa Accor Hotel Full timeJob title : Switchboard OperatorJob Location : Western Cape, Cape TownDeadline : December 26, 2024Quick Recommended Links Jobs by Location Job by industries Job Description Scope of Position Switchboard Operator is responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to...
-
Switchboard Operator
3 weeks ago
Cape Town, South Africa PULLMAN Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Switchboard Operator
3 weeks ago
Cape Town, South Africa PULLMAN Full timeJob DescriptionScope of PositionSwitchboard Operator is responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at the Pullman Hotel becomes a memorable moment.Specific ResponsibilitiesResponds to all incoming calls complying with CG standards and transfers...
-
Switchboard Operator
2 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeHotel and Estate in the Stellebosch / Brackenfell area is looking for a Switchboard Operator to join their team to receive and transmit telephone calls, respond to general enquiries, complete and distribute information that needs to be communicated around the estate and maintain a register of bookings and reservations. **Responsibilities**: - Operate...
-
Receptionist/ Switchboard Operator
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeFIXED TERM RECEPTIONIST/ SWITCHBOARD OPERATOR TO JOIN THE TEAM. WELCOMING GUEST, GUIDING GUEST TO THE VARIOUS OUTLETS & RESPOND TO GENERAL ENQUIRIES. Main Responsibilities: - Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area; - Engage with guests providing information related to the estate,...
-
Receptionist / Switchboard Operator
8 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeA prestigious estate in Stellenbosch is seeking to appoint a Receptionist / Switchboard Operator to fulfill the following duties: - Answer incoming external and internal calls on the switchboard - Providing relevant information pertaining to inquiries, bookings, and services related to the estate - Accurate taking of messages and ensuring these are...