Switchboard Operator

7 days ago


Cape Town, South Africa Accor Hotel Full time
Job title : Switchboard Operator Job Location : Western Cape, Cape Town Deadline : December 26, 2024 Quick Recommended Links
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Job Description

Scope of Position

  • Switchboard Operator is responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at the Pullman Hotel becomes a memorable moment.

Specific Responsibilities

  • Responds to all incoming calls complying with CG standards and transfers them to the appropriate destination.
  • Responds to all in house guests requests and transmits the order to the corresponding dept for request to be treated complying with CG standard
  • Log all requests and ensures follow up on all of them within standard delay
  • Logs and treats wake-up call requests.
  • Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.
  • Maintains telephone extension lists updated.
  • Arranges special deliveries and celebration of special occasions for our guests.
  • Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.
  • Handles emergency line and elevators emergency alarms.
  • Receives and distributes faxes for guests, apartment tenants and internal departments.
  • Acts in accordance with the standards, conforms to the policies and procedures of CG
  • Possesses full command of IRIS, Fidelio and other Microsoft applications (necessary training will be provided).
  • Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
  • Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
  • Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
  • Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
  • Other duties as assigned.

Qualifications

  • Matric

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