Switchboard Operator

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

**Switchboard Operator**
**Monthly**
**Cape Town | On-site**

You are an inspiring, empowering, and results-orientated **Switchboard Operator** with a passion for service excellence whilst maintaining standards and meeting or exceeding goals.

**You will ensure the** smooth running of the shift, ensure all tasks are completed by the agreed deadline, ensure that all incoming calls are directed to the correct extensions/departments, and assist guests with all outgoing calls.

Part of your role will be to ensure emergency procedures are adhered to and that the instructions given by the Evacuation Wardens are followed. You will handle all guests' parcels/couriers, ensure they are charged correctly and dispatched, and assist with booking restaurants and day tours.

**You have a** h**ospitality qualification with **experience in a 4 or 5-star establishment** **and experience with a busy switchboard**. You're skilled in a **Front Office system, Opera and Fidelio**. You are a team player and work well under pressure with strong administration and numeracy skills.

In joining our team, you'll bring your excellent communication skills with a proficiency in English that makes your voice pleasant, clear over the telephone, and genuinely engaging. Your upbeat and sunny personality shines through, coupled with a can-do attitude that inspires those around you.

Adaptability is key in our fast-paced environment, and your readiness to embrace change and learn is invaluable. We hold ourselves to the highest standards of ethical conduct, valuing honesty and integrity above all. You represent the face of our Hotel, embodying our commitment to excellence in every interaction, and projecting a courteous, efficient, and helpful demeanour.

Your innovative spirit, self-motivation, and proactive approach will make you indispensable to our team. The ability to work shifts, public holidays, and weekends will ensure that we can together deliver a service that exceeds expectations.

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