Switchboard Operator

3 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Hotel and Estate in the Stellebosch / Brackenfell area is looking for a Switchboard Operator to join their team to receive and transmit telephone calls, respond to general enquiries, complete and distribute information that needs to be communicated around the estate and maintain a register of bookings and reservations.

**Responsibilities**:

- Operate telephone and switchboard service
- Provide information and assistance regarding telephone numbers and complete certain types of calls
- Refer calls to the appropriate person depending on the nature of the call
- Answer internal and external calls, as well as local and long distance
- Provide telephone assistance to guests and internal customers as required
- Maintain a register of bookings and reservations and communicate with security
- Compile and update data related to the area of activity
- Correct and update electronic telephone directory
- Ensure that lunch and dinner booking sheets from the restaurant gets to the guardhouse at the appropriate times
- Keep management informed of all concerns that guests raise
- Ensure all lost property is handed and signed over to the security manager
- Ensure guests are acknowledged, with warmth and sincerity, when entering the reception area, as well as on departure

**Requirements**:

- Grade 12, hospitality certificate will be a plus
- Preferably 1- 2 years previous switchboard operator experience
- Good telephone etiquette
- Fluent in English
- Able to work in a team
- Basic computer skills (word, excel, outlook)
- Demonstrable customer-service skills
- Excellent written & oral communication skills
- Strong organizational skills



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