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Switchboard Operator

1 month ago

Cape Town, South Africa PULLMAN Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Job Description** Scope of Position**

Switchboard Operator is responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at the Pullman Hotel becomes a memorable moment.

**Specific Responsibilities**
- Responds to all incoming calls complying with CG standards and transfers them to the appropriate destination.
- Responds to all in house guests requests and transmits the order to the corresponding dept for request to be treated complying with CG standard
- Log all requests and ensures follow up on all of them within standard delay
- Logs and treats wake-up call requests.
- Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.
- Maintains telephone extension lists updated.
- Arranges special deliveries and celebration of special occasions for our guests.
- Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.
- Handles emergency line and elevators emergency alarms.
- Receives and distributes faxes for guests, apartment tenants and internal departments.
- Acts in accordance with the standards, conforms to the policies and procedures of CG
- Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
- Other duties as assigned.

**Qualifications**
- Matric