Health Representative

6 months ago

Sandton, South Africa Pfizer Full time

This is a 12-month contract role

Responsible for the promotion and achievement of targets for a given portfolio of products through the different sales & promotion activities within a certain geographic territory.

POSITION RESPONSIBILITIES

Product Promotion & Sales:

- Promote products to primary care clinics in the Public Market in order to achieve territory plan objectives
- Effective selling skills.
- Achievement of territory Sales Targets.
- Achievement of activity objectives.
- Providing approved information to Health care professionals on Pfizer products, e.g. proper medical usage, dosage amounts and side effects.
- Reporting visits and other activities using Pfizer approved management tools.

Customer Relations:

- Build relationships with target customers to enhance territory knowledge to gain product endorsement to create broader access of medicine to patients.
- Ensure that accurate, timely and relevant customer knowledge is captured and shared with colleagues using agreed processes e.g. electronic customer management systems
- Coverage and frequency on identified primary care clinics in the Public Market
- Up to date customer records.
- Up to date customer database
- High level of customer service e.g. timely response to telephone calls, letters and general requests from customers.
- Customer plans for KOLs on territory
- Providing feedback to Public Account Manager (KAM) on customer requests, responses to promotions and product access and competitive activities.

Territory Planning & Management:

- Diagnosis of situation of territory e.g. local market drivers and initiatives leading to subsequent design and implementation of territory action plan to achieve business objectives.
- Develop and execute territory business plan.
- Production of workable territory action plan with objectives.
- Territory plan implemented/updated as necessary.
- Achievement of objectives outlined in plan.
- Demonstration that territory knowledge has been acted on.
- Territory team plans effectively link to geographical team plan for relevant promoted products.
- Preparing Plan for his/ her territory and products.
- Presenting reports according to KAM recommendations and market needs.

Market Intelligence:

- Feedback to Team, Head Office and Manager of local issues to ensure appropriate action can be taken.
- Territory sales analysis
- Attending regular meetings with KAM, general meetings and cycle meetings.
- Capture and feedback on market intelligence

Teamwork:

- Liaise with team members to share information, motivate and support team members and therefore contribute to the generation and delivery of the territory plan.
- Team rapport.
- Achievement of shared territory plan objectives.
- Feedback - team members and manager (giving & receiving).
- Effective communication.
- Sharing of appropriate information.
- Good territory management e.g. sharing/exchanging meetings and appointments.
- Attend team meetings
- Share customer / territory information with colleagues

Administrative Systems:

- Ensure territory and administrative systems/processes are maintained and updated to ensure an accurate record of territory is always available.
- Knowledgeable and able to work to the Pfizer compliance standards
- Accurate, timely reports.
- Expenses submitted on time.
- Diary planned.
- Up to date territory records.
- Computer literacy e.g.PforceRx
- Adherence to MAPP and Pfizer SOPs
- Timely update of records and systems
- Produce reports - as requested by KAM
- Pfizer policies - 100% compliance
- Understand and work to SOPs

Self-Development:

- Development of skills, knowledge and competency.
- Receive and act on feedback from team members, trainer, and managers.
- Learning clinical papers, new sales materials and keeping up to date with relevant disease knowledge
- Actively seek feedback

EDUCATION /EXPERIENCE /COMPTENCIES
- Medical or Pharmaceutical education background
- Minimum of 12 months Sales experience
- Pharmaceutical experience would be advantageous
- Working knowledge of healthcare environment and customer types
- Effective selling and presentation skills through virtual and face to face interaction
- Digital and non-digital learning agility
- Good business knowledge and customer acumen
- Demonstrated ability to work within a team/as a team player
- Exhibit a high degree of flexibility in adapting to a rapidly changing environment
- Strong organizational and prioritization skills
- Sound understanding of compliance and integrity principles
- Basic Computer literacy e.g., Microsoft Excel / PowerPoint/Word /Outlook

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Driving Required (valid drivers’ license)
- Willing to travel extensively
- Country trip to North West Province

Work Location Assignment: Remote - Field Based

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

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