Salesforce System Administrator
3 weeks ago
Our client has an opportunity available for a Salesforce System Administrator based in Parktown.
**Requirements**:
- The following degrees would be preferred:
- Bachelor’s degree in Information Systems.
- Bachelor’s degree in Information Technology.
- Bachelor’s degree in Computer Science.
- Bachelor’s degree in Business Science.
- Bachelor’s degree in Engineering.
- Bachelor’s degree in Marketing Management.
- Experience with MS SQL Server SSIS.
- Proficiency in reporting and data analytics tools.
- Strong attention to detail.
- Well organized, adept at working independently
- Ability to manage and optimize internal and external relationships
- Flexible and able to effectively deal with ambiguity.
- Work effectively across functions as a team player.
- Ability to succeed in fast-paced entrepreneurial environment.
- Advantageous:
- Veeva Certified & Veeva Vault experience.
- Experience loading and reporting with 3rd party pharmaceutical data.
- Experience in targeting and alignments
- preferred.
- Operations and analytics experience within the pharmaceutical industry.
- Vaccination is requried.
**Responsibilities**:
- Serve as primary technical and operational expert the company Pharmaceuticals’ Salesforce and Veeva CRM system.
- Provide the Medical Representative Team with field support for targeting or alignment and call plan enquiries.
- Support marketing and advertising agencies with CRM integration of Vault PromoMats materials.
- Prioritize, research and respond to all Medical Representative Operations and Medical field-related questions.
- Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs and other commercial initiatives.
- Design and perform analysis on various Medical Representative activities and initiatives.
- Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations.
- Assist the Medical Representative Team with new CRM policies, procedures and system capabilities.
- Synthesize and communicate results through oral and written presentations.
- Work with internal and external partners to enhance and support the CRM platform and process.
- Configure Salesforce & Veeva CRM reports.
- Open and manage Veeva Help Desk issues through resolution by triage and monitoring progress.
- Conduct analysis and documentation of existing business processes and recommend process improvements.
- Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups.
- Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.
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