Life Claims Administrator
1 month ago
**THE JOB AT A GLANCE**
**WHAT WILL YOU DO?**
**Claims Administration**:
- Acknowledgement of claims upfront
- Communicate and articulate the claims process and requirements to the claimants and brokers, as pre-defined processes
- Refer/channel claims to relevant departments
- Gather information, send follow-ups and reminders on outstanding claims documents
- Prepare, scan, and index internal and external documents i.e. medical reports, invoices, investigation reports, images, received from clients according to company procedures and Service Level Agreement
- Organise scanned documents on the local network
- Identify and edit/correct the legibility of scanned documents
- Analyse documents received to produce the appropriate shades and best resolution in scanned reproductions
- Ensure that there are no duplicate documents uploaded on the system on an ongoing basis
- Perform any other ad hoc duties as assigned
- Provide backup services for team members
- Perform claims registration and the relevant verifications
**Query resolution**:
- Manage and resolve customer enquiries
- Identify and escalate priority issues
**Team Administration**:
- Compiling records of office activities i.e. keep an electronic and manual register of walk in clients
- Order and maintain relevant office supplies
- Arrange team meetings and distribute minutes.
- Manage the central mailbox
- Allocate work and channel work and queries accordingly
**Customer Service**:
- Regularly communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
- Manage walk-in queries as and when required in line with the RMA Service Catalogue
- Research required information using available resources
- Provide customers with accurate product and service information in an efficient manner
- Update existing customer personal information
- Deal with all customers in a professional and empathetic manner
- Assist stakeholders with using the correct processes for logging their queries.
**Reporting on progress**:
- Using appropriate templates and channels to report progress as and when required.
**WHAT WILL YOU GET IN RETURN?**
We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.
**Turnaround time**
**Closing date: 13th October 2024**
**Our Commitment to transformation**:
**WHAT YOU'LL BRING TO THE TABLE?**
- Grade 12 qualification/Matric Certificate
- NQF Level 5 Higher Certificates and Advanced National (vocational) Certificate in business administration or commerce
- 2-3 years clerical, scanning and indexing experience required
- Data-entry experience and good typing skills
- Additional insurance related qualifications or training will be advantageous
- Knowledge of administrative and clerical procedures
- Computer literate - Intermediate MS Office Suite
- Knowledge of customer service principles and practice
- Good Administrative skills
- Deadline driven
- Additional insurance related qualifications or training will be advantageous
- Insurance and/or Medical Aid experience
- Knowledge of Claims processing, approval.
-
Life Claims Assessor
1 month ago
Parktown, South Africa Rand Mutual Assurance Full time**THE JOB AT A GLANCE** As a Life Claims Assessor, you will be reporting to the Claims Manager: Life, you will be responsible for adjudicating and processing claims in an effective and efficient manner within the prescribed guidelines set out by Rand Mutual Assurance. **WHAT WILL YOU DO?** **Effectively and efficiently perform the function of a Funeral...
-
Life Claims Administrator 12 Months Fixed Term
5 months ago
Parktown, South Africa Rand Mutual Assurance Full time**Purpose** **Qualifications and Experience Required**: NQF Level 5 Higher Certificates and Advanced National (vocational) Certificate in business administration or commerce Additional insurance related qualifications or training will be advantageous. 2 - 3 years clerical, scanning and indexing experience required **Key Areas of...
-
Life Claims Assessor 12 Months Contract
5 months ago
Parktown, South Africa Rand Mutual Assurance Full time**Purpose** To effectively and efficiently process and adjudicate Funeral Fund Claims, within the scope of the Funeral Fund policy rules and prevailing legislation. Also, to enhance and improve customer experience through effective assessment of claims and meeting the requirements and expectations of the role set out below. **Qualifications and Experience...
-
Payments Administrator
5 months ago
Parktown, South Africa Rand Mutual Assurance Full time**THE JOB AT A GLANCE** As a Payments Administrator, you will be responsible for assisting with the administration functions within the financial department for Claims, Commissions, Funeral and Pension payments. You will also be responsible for uploading payment reconciliations, reporting and actioning incoming queries. **WHAT WILL YOU DO?** **Payment...
-
Pi Claims Administrator
5 months ago
Parktown, South Africa PPS Recruitment Full time**Job Advert Summary**: **Minimum Requirements**: **Key Responsibilities** - Quality assurance of claims documents received, as per the work instruction - Prepping of cases for the Medical Officer Committee - Updating of Masterfile for payments - DISA and PI payments - Sending out of PI claims correspondence, inclusive of attachments - Cancelling PI...
-
Digital Claims Adjustor
5 months ago
Parktown, South Africa Hollard Recruitment Full time**Job Advert Summary**: An exciting new **Digital Claims Adjustor **opportunity has just become available in our **Insure, Operations (Motor Claims Area).** **Role Objectives** Comprehensive desktop investigations are conducted within a digital environment. This ensures improved customer service, retention of customers and minimizing any claims leakage...
-
General Manager: Life Operations
4 weeks ago
Parktown, South Africa Rand Mutual Assurance Full time**THE JOB AT A GLANCE** As the General Manager: Life Operations, you will be responsible for providing strategic and operational oversight of administrative programs and the RML business. You will be responsible for operating business units for purposes of efficiently administering life policies, ensuring that the life function provides and maintains high...
-
Claims Quality Assurance Specialist
5 months ago
Parktown, South Africa Hollard Recruitment Full time**Job Advert Summary**: Helloan exciting new opportunity has just come available in our **Hollard Insure, Non Motor Claims Department (Operations)**. We are looking to recruit a **Claims Quality Assurance Specialist.** **Role Objectives**: Create operational efficiencies in utilisation of management information systems, data management and reporting....
-
Motor Assessing Administrator
5 months ago
Parktown, South Africa Hollard Recruitment Full time**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure Operations, in the Motor Claims area**. We are looking to recruit a **Motor Assessing Administrator.** **Role Objectives**: To provide administrative support to the Assessing team in a growing and demanding environment. Protect Hollard from being over exposed...
-
Ombudsman and Oia Case Specialist
5 months ago
Parktown, South Africa Hollard Recruitment Full time**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Hollard Life Solutions, **in the **Business Assurance** area.** We are looking to recruit a **Ombudsman and OIA Case Specialist** **Role Objectives**: The primary purpose of the job is to receive and investigate complaints received directly from the National...
-
Payments Administrator
3 months ago
Parktown, South Africa Rand Mutual Assurance Full time**THE JOB AT A GLANCE** As a Payments Administrator, you will be responsible for assisting with the administration functions within the financial department for Claims, Commissions, Funeral and Pension payments. You will also be responsible for uploading payment reconciliations, reporting and actioning incoming queries. **WHAT WILL YOU DO?** **Payment...
-
Final Costing Administrator
5 months ago
Parktown, South Africa Hollard Recruitment Full time**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Operations Motor Claims area.** We are looking to recruit a **Final Costing Administrator.** **Role Objectives**: To manage and control the risks inherent within the motor assessing process and finalisation of final repair calculation to enable correct...
-
Life Policy Services Administrator
5 months ago
Parktown, South Africa Rand Mutual Assurance Full time**THE JOB AT A GLANCE** As the Policy Services Administrator, you will be responsible for providing general support to internal and external stakeholders and ensuring smooth transaction of the processing of all changes on policies. You will be responsible for checking, validating and capturing all amendment, cancellation requests and supplying all requested...
-
Finance Clerk
2 months ago
Parktown, South Africa PPS Recruitment Full time**Job Advert Summary**: The focus of this position is on producing high quality, detailed work based on established standards, guidelines, and procedures. Precise, consistent work output is essential, requiring patience and a willingness to handle and complete one task at a time. The Finance Clerk will handle purchasing activities in line with financial...
-
Bookkeeper Operational Finance
2 months ago
Parktown, South Africa PPS Recruitment Full time**Job Advert Summary**: A member of the PPS Life Insurance Operations Finance team reporting to the Team Manager Operational Finance. This role will be responsible for processing of different claims and refunds. A higher level of technical understanding is involved for this role. Duties include checking accounting records for accuracy, recalculating of...
-
Legal Drafter
5 months ago
Parktown, South Africa Hollard Recruitment Full time**Job Advert Summary**: **Key Responsibilities** - Draft and Review policy wordings to ensure alignment to product specification and applicable legislation, compliance, claims, underwriting, business rules and Treating Customers Fairly principles - Work according to the defined processes for the management, storage and collation of all legal documentation -...
-
Technical Specialist
2 months ago
Parktown, South Africa PPS Recruitment Full time**Job Advert Summary**: The Technical Specialist role will be responsible for testing function as well as supporting the Technical Specialist with the managing of deviations of a technical nature that impact service delivery. This role works strictly on a shift work basis including nightshift work. **Minimum Requirements**: **Qualification**: - Post Matric...
-
Junior Finance Office Administrator
5 months ago
Parktown, South Africa Hollard Recruitment Full time**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Travel area. **We are looking to recruit a **Junior Office** Administrator.** **Role Objective**: The Junior Office Administrator role entails the responsibility of learning on the job, with the expectation of growth into a more senior position over time,...
-
Data Verifier
5 months ago
Parktown, South Africa Hollard Recruitment Full time**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Recoveries and Liabilities **(Operations) area. We are looking to recruit a **Administrator Data Verifier.** **Role Objectives**: To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World Class experience in...
-
Graduate Intern: Operational Finance
3 days ago
Parktown, South Africa PPS Recruitment Full time**Job Advert Summary**: A member of the Operational Finance team reporting to the Manager Operational Finance. This role will be responsible for processing of different claim, medical and refunds and management reporting including day to day reviewing and processing. A higher level of technical understanding is involved for this role. Duties include...