Spa Manager The Winchester Hotel

6 months ago

Cape Town, South Africa Newmark Hotels Full time

**Job Title: Spa Manager**

**The Winchester, Sea Point**

**The Employee’s responsibilities shall include, among other things, the following**:

- Always demonstrate sincere customer focus and true appreciation for guest experience
- Create a monthly staff schedule to ensure the operations runs at full capacity
- Develop and maintain adequate professional and retail product program
- Ensure all areas of the Spa are kept clean and always maintained
- Ensure that the Spa is open at 8am and closed at 8pm
- Ensure the guest experience is relaxing and in accordance with the SANCTUARY standards
- Ensure the health and safety of guest and employees are always paramount
- Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained
- Ensure proper inventories of all operating Spa equipment are conducted in order to effectively manage operational cost
- Ensure that the Spa team adhere to all company operational and service standards
- Must be able to provide the disciplinary actions and performance reviews for employees and monitor employees for correct work performance
- Ensure the spa follows business conduct and ethics
- Ensure the Spa follows safety and maintain confidentiality for all guests, colleagues, senior management and team members.
- Able to provide guidance, encouraging teamwork and facilitating related professional work processes
- Able to achieve high performance and operational standards
- Able to communicate with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations
- Able to handle any guest complaint or special requirements
- Able to promote and sell spa services to groups; hotel; walk-ins etc
- Able to implement and monitor up-selling strategies to maximize spa revenue
- Be the single point of contact for VIP guest highlighted by Marketing and coordinate their spa experience
- Responsible to monitor and analyze the products and services of competitive Spas to maintain a competitive advantage
- Responsible for the spas training plan and conduct hands - on training with all employees to ensure that standards are maintained
- Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction
- Responsible for spa employee’s weekly duty schedules and staff duty charts
- Manage spa inventory effectively and follow companies ordering and purchasing standards
- Gather information and remain fully informed of local and international trends in Spa operations
- Attend Daily Hotel morning meetings
- Perform regular inventory of Spa retail and professional stock
- Perform any other duties that the owner or Operation director require
- Achieve and monitor set revenue targets and provide management with regular reports on turnover progress
- Must monitor staff targets
- Must fulfil the duties of a receptionist (As per SOP)
- Must ensure Spa is fully operational before 8am and ensure Spa is clean before staff leave.
- Must do a monthly/weekly recon of petty cash
- Must update the daily comparison daily as per SOP
- Ensure the database is up to date. (As per SOP)
- Must be running a therapist column and be able to do treatments as a therapist when needed
- Manage and conduct regular internal staff meetings, with recorded minutes of such meetings
- Must be able to work long and flexible hours and not to leave the spa unattended
- Oversee and maintain high standards of appearance, hygiene and cleanliness of the Spa Facilities and Spa employees
- Commission, manage and control outside contractors required in the day-to-day running of the spa
- Monitor the adherence of staff to company policies and procedures and any other procedures that may be documented from time to time
- Execute staff recruitment as required, providing appraisals and recommendations to management for approval or further interview
- Handle all Human Resource issues, with reference to the Code of Conduct, resolving such issues up to the level of official grievance
- Must keep record of all staff leave, hours owed, sick leave and unpaid leave.
- Take responsibility for the opening and closing of the premises, and the safe keeping of all keys
- Responsible for the safe keeping of cash and all other receipts, and to manage all related banking activities
- Provide management with proactive feedback on the operation of the Spa, offering recommendations on improvements and suggesting potential solutions to problems
- Maintain up-to-date knowledge of the functionality and maintenance requirements of all equipment used in the Spa
- Ensure the Spa operates its information systems correctly, including the maintenance of complete and accurate client information and the correct capturing of accounting information
- Monitor, manage and provide approval for staff leave entitlement (incl. holiday leave, sick leave and any other leave)
- Monitor and ensure adherence to therapy and client service standards amongst all client-facing

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