Spa Manager
1 month ago
An exclusive luxury hotel is seeking an experienced and dynamic **Spa Manager** to lead its wellness team. This role requires a passionate individual who is committed to delivering exceptional experiences, maintaining operational excellence and driving innovation in spa services.
**Requirements**:
- Minimum 3 years in a Spa Manager or Assistant Spa Manager role.
- Previous experience in a luxury spa or 5-star hotel environment is advantageous.
- Diploma or certification in Spa Management, Health & Wellness, or related field.
- Certification in massage therapy or beauty therapy is beneficial.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in spa booking systems and MS Office Suite.
- Expertise in retail product sales and inventory control.
- Ability to create and implement spa operational procedures and service protocols.
- A commitment to sustainability and eco-friendly practices.
- Financial acumen with the ability to manage budgets and achieve revenue targets.
**Responsibilities**
- Lead and inspire the spa team to deliver world-class treatments and services.
- Manage daily spa operations, ensuring seamless guest experiences.
- Develop and maintain high standards of service delivery and professionalism.
- Monitor and address guest feedback to enhance the overall spa experience.
- Oversee the recruitment, training, and development of spa staff.
- Manage spa inventory, ensuring optimal stock levels and cost control.
- Create innovative spa menus, promotions, and packages to attract and retain guests.
- Drive retail sales by training staff on effective product recommendations.
- Collaborate with the marketing team to promote spa services and special offers.
- Ensure compliance with health, safety, and hygiene standards.
- Prepare and manage budgets, forecasts, and financial reports to achieve profitability goals.
- Maintain strong relationships with product suppliers and external service providers.
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