Spa Manager

2 months ago

Cape Town, South Africa The Capital Hotels and Apartments Full time

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything

**WHY WORK FOR US?**

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

**Description**:
A Spa Manager is a skilled professional who esures the efficient managing and operation of the Spa in accordance with
company standard’s

**KEY RESPONSIBILITITY AREAS**:

- Staffing and scheduling of staff and allocation of duties to ensure the maximisation of staff productivity and minimise payroll costs.
- Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee
- Satisfaction Surveys to draw an action plan.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Recruitment and Performance Appraisal & Management of staff in the department to ensure maximum productivity
- Ensure that operational standards and procedures of the department are met.
- Develop, update and implement the Spa Standard Operating Procedure manuals.

**Minimum Requirements**:

- Matric
- 2 Year minimum Beauty Diploma, preferably CIDESCO, SAAHSP and/or ITEC
- Minimum of 3 years’ experience in a similar position in a reputable Spa
- Flexible and available to work shifts.
- Strong upselling skills
- Hands-on Problem-Solving approach and the ability to remain calm under pressure
- Customer service driven with outstanding communication and active listening skills
- Friendly, courteous and service-orientated
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable/Professional appearance and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Leadership skills

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