Luxury Spa Team Member

2 weeks ago

Cape Town, Western Cape, South Africa Accor Hotel Full time

As a member of our luxury spa team at Accor Hotel in Western Cape, Cape Town, you will be responsible for delivering exceptional guest experiences while maintaining the highest standards of cleanliness and service.

Job Overview

This role is perfect for individuals with a passion for delivering exceptional customer service and a keen eye for detail. You will work closely with our Housekeeping Management and Spa Management to ensure that our spa and fitness studio facilities are always clean, well-maintained, and inviting for our guests.

Responsibilities:
  • Ensure the highest level of cleanliness in the spa and fitness studio, including daily cleans and servicing of public spaces.
  • Maintain proper usage of cleaning supplies and equipment.
  • Keep linen closets, supply closet, and product cupboards organized and clean.
  • Responsible for linen management daily.
  • Report any problems or questions to Supervisor assigned to the Spa.
  • Aid guests and colleagues in a courteous manner.
  • Use hands to lift, carry, or pull objects that may be heavy.
  • Understand simple instructions, learn simple procedures, and techniques.
  • Perform routine work or the same task daily.
Shift Responsibilities

Early Shift:

  • Responsible for ensuring that fitness studio is refreshed with water towels and good quality fruit available.
  • Follow Spa Checklist to ensure lockers and towels are fully replenished throughout the day.
  • Prepare Iced Tea/Welcome drink and ensure stocked up with enough glasses.
  • Check and ensure all shower amenities are filled to standard.
  • Ensure that spa general spaces are checked throughout the day, at least every 30 minutes according to spa LQA standards and checklists provided.
  • Mop up excess water in the hot spa area discreetly, while maintaining guest privacy.
  • Check in with spa reception on guest movements and treatments for the day.

Late Shift:

  • Responsible for sending linen down for wash.
  • Ensure that all spa facilities, including steam room, experience shower, and salt room, are clean and well-maintained in preparation for opening the next day.
  • Wipe down surfaces and mop floors in treatment rooms and passages.
  • Replenish towels and water as well as empty bins in fitness studio.
  • On closing spa, make sure that all lights, music, air-conditioning, sauna, and steam room are switched off.
  • Wash spa glasses and stock up lockers with robes, slippers, and towels, etc.
  • Follow spa closing protocol checklist.
  • Empty all bins and towel baskets and replace the liners as needed in preparation for the next day.
Requirements

We are looking for individuals with:

  • Work experience in a 5-star environment preferable.
  • Basic understanding and writing of the English language.
Salary and Benefits

The estimated salary for this role is R25,000 - R35,000 per month, depending on experience. As a member of our team, you will also enjoy access to comprehensive benefits, including health insurance, paid time off, and opportunities for professional development.

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