Spa Manager
4 days ago
As the Spa Manager you will be tasked with creating an environment where relaxation and personal care merge with service excellence, providing each guest with a transformative experience. Your goal will be to inspire your team to deliver exceptional service, guiding them towards excellence in wellness and hospitality.
**Primary Responsibilities Include**:
- Actively participate in achieving the Spa's objectives, communicate the strategy and management objectives to the team and ensure their implementation.
- Control operating expenses, monitor annual budget and forecasts, review monthly financial statements, implement inventory control and purchasing procedures.
- Establish beneficial partnerships with all suppliers of products, equipment and supplies that include competitive pricing, technical assistance, training programs and joint promotions.
- Update spa product offerings based on current global customer and industry trends, anticipating future market trends.
- Work closely with the Sales and Marketing department to ensure cross-selling and marketing of the Spa to group guests and external clients.
- Enhance the guest experience, grow the repeat customer base, and create wellness experiences that fit guest interests and levels and exceed guest expectations.
- Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
**Requirements**:
- Familiarity with a variety of spa treatments, massage techniques and holistic therapies, as well as an understanding of safety and sanitation standards.
- Ability to efficiently manage the spa budget, control costs, maximize revenue and ensure business profitability.
- Minimum 5-year proven experience in a management position in a Spa or similar operational role.
- Experience in a luxury hotel -advantageous
- Strong Leadership, team, and communication skills are essential
- Knowledge of cost analysis, financial management, and budgeting techniques
- Effective verbal and written communication skills and ability to communicate across all levels
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