Customer Service Manager
6 months ago
**Customer Service Manager - Virtual Assistant**
**The Job Overview**
We are seeking an individual to perform duties related to being an administrative assistant as well as manage all outbound and inbound sales duties to support our business operations. As a virtual assistant, you will be responsible for attending meetings, managing calendars, answering customer sales calls, and making cold sales calls to potential customers.. You will also be expected to complete online research, compile and distribute reports, handle various administrative tasks, and communicate often with your direct supervisor.
**Responsibilities**
Below are some of the responsibilities a virtual assistant is expected to assume in their position:
- Answer incoming customer calls
- Make outgoing cold calls to potential customers
- Research names/businesses to contact and offer our cleaning services
- Know the company’s cleaning packages and be able to explain services to customers
- Negotiate discounts and close sales
- Manage customer leads and follow ups
- Handle bookkeeping
- Complete word processing tasks
- Research and organize data
- Maintain and manage contacts
- Manage leads from various sources including website, social media, and Google.
- Gather and organize data for statistical analysis
- Train and supervise other administrative staff
**Job Qualifications and Skill Sets**
Below are the qualifications expected of a virtual assistant:
- Prior sales or customer service experience is a must.
- Ability to manage a calendar and schedule appointments
- Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint
- Knowledge of marketing, advertising, and public relations
- Excellent written and verbal communication skills
- Excellent organizational skills
- Familiarity with social media platforms
- Proficiency with cloud-based platforms such as Google Docs, Google Meets, and other remote team messaging apps like Slack.
- Strong time management skills and the ability to multitask
- Skilled in data entry
- Ability to work in a fast-paced environment
- High-speed internet connection
1. How many years of customer service do you have?
2. What qualities set you apart?
3. What are your greatest strengths you would bring to a team?
4. What are your favorite hobbies?
**Job Types**: Full-time, Part-time
Pay: R75,00 - R80,00 per hour
Expected hours: 40 - 50 per week
Application Question(s):
- Are you willing to work unique hours as our business is based in the United States Eastern Standard Time?
-
Customer Service Specialist
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeAbout EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeAbout UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...
-
Customer Service Adviser
4 weeks ago
Cape Town, South Africa Customer Experience People SA Ltd Full timeJob Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...
-
Customer Service Specialist
2 weeks ago
Cape Town CBD, South Africa EXL Service Full timeWe are seeking a highly skilled Customer Service Advisor to join our team at EXL Service. This is an exciting opportunity for individuals who have a passion for delivering exceptional customer service and possess excellent communication skills.About the RoleIn this role, you will be responsible for receiving and reviewing fax images, starting data entry in...
-
Customer Service Ambassador
1 day ago
Cape Town CBD, South Africa EXL Service Full timeAbout the RoleWe are seeking a highly skilled Customer Service Ambassador to join our EXL Service team in Cape Town. As a key member of our operations, you will be responsible for delivering exceptional customer experiences while handling INBOUND insurance queries.Key Responsibilities:Ensure a positive customer experience through accurate and timely issue...
-
Customer Service Representative
2 days ago
Cape Town CBD, South Africa EXL Service Full timeWe are seeking an experienced Customer Service Representative to join our team at EXL Service. This role is a great opportunity for individuals who enjoy providing top-notch customer service and have a passion for problem-solving.About the RoleThe ideal candidate will be responsible for receiving and reviewing fax images, entering data into our system, and...
-
Customer Service
4 weeks ago
Cape Town CBD, South Africa EXL Service Full timeThis role involves managing and excelling in the utilities industry and existing markets of UK Market with a combination of providing excellent customer service. It would involve managing majorly inbound and very few outbound calls for customers to handle service of high standards. 6 - 12 Months call centre expereince Matric clear credit and crim record...
-
Customer Service Operations Representative
6 hours ago
Cape Town CBD, South Africa EXL Service Full timeAbout EXL ServiceWe are a leading business process management and technology services company, with expertise in transportation & logistics, finance, healthcare, and utilities.Job Overview:This role is responsible for providing customer support through various communication channels, ensuring timely resolution of customer queries and complaints. The...
-
Customer Service US Insurance
4 weeks ago
Cape Town, South Africa EXL Service Full timeJob Description: We are seeking dedicated individuals to join our team as Customer Service Representatives in our BPO contact center. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service. Requirements: 6-9 months of experience in a...
-
Senior Customer Service Representative
6 days ago
Cape Town CBD, South Africa EXL Service Full timeAt EXL Service, we're seeking a talented Senior Customer Service Representative to join our team. This role offers an exciting opportunity for individuals with excellent communication skills and experience in customer-facing roles.The estimated salary for this position is $50,000 - $70,000 per annum, based on industry standards and location. As a Senior...
-
Customer Service Representative – Hermanus
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...
-
Customer Service Representative
6 days ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:
-
Insurance Customer Service Representative
4 days ago
Cape Town CBD, South Africa EXL Service Full timeWe are seeking a skilled Insurance Customer Service Representative to join our team at EXL Service. As an essential member of our operations, you will be responsible for handling inbound insurance queries with professionalism and accuracy.The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to work...
-
Senior Customer Service Representative
2 weeks ago
Cape Town CBD, South Africa EXL Service Full timeWe are seeking a skilled and detail-oriented Senior Customer Service Representative to join our team at EXL Service. In this role, you will play a crucial part in ensuring seamless customer experiences by providing exceptional support through various communication channels.Key Responsibilities:You will be responsible for receiving and reviewing fax images,...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeKey Responsibilities:As a Customer Service Representative with Service Solutions in Access Park, you will provide world-class service to our customers. Your strong communication skills and ability to work in a fast-paced environment will make you a great fit for this role.Requirements:Grade 12, Excellent communication skills, Ability to work Access Park...
-
Insurance Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeOverviewA leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.About the RoleThis exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...
-
Insurance Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US contact center.OverviewAs a customer-centric organization, EXL Service is committed to providing exceptional service to our clients. Our team of professionals works tirelessly to ensure that every customer interaction is a positive one.Compensation...
-
Customer Service Advisor
4 weeks ago
Cape Town, South Africa EXL Service Full time12 Months Customer Service Experience Performs a variety of customer service functions Calls range from general inquiries, support for claim and Policyholders looking for guidance and assistance as it relates to their motor claims 1) National Senior Certificate 2) 12 months customer service experience 3) Well spoken and confident (to pass a voice assessment)...