Customer Service Representative

4 weeks ago


Cape Town CBD, South Africa EXL Service Full time

We are seeking an experienced Customer Service Representative to join our team at EXL Service. This role is a great opportunity for individuals who enjoy providing top-notch customer service and have a passion for problem-solving.

About the Role

The ideal candidate will be responsible for receiving and reviewing fax images, entering data into our system, and attaching faxes for existing cases that require additional information. They will also need to route callers to different departments as needed and perform outbound calls or outreach to inform members or providers about the status of their requests.

Requirements

To be successful in this role, candidates must have 12 months of call centre experience and have passed matric. Technical skills, soft skills, and process-specific skills are all essential for this position.

What We Offer

In addition to a competitive salary of approximately $45,000 per year, we offer a range of benefits and opportunities for professional growth and development. If you're looking for a challenging and rewarding career, please apply now



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