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Customer Service US Insurance

1 month ago

Cape Town, South Africa EXL Service Full time

Job Description: We are seeking dedicated individuals to join our team as Customer Service Representatives in our BPO contact center. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service. Requirements: 6-9 months of experience in a BPO contact center environment. Must not be currently enrolled as a student. Clear criminal and credit record. Matric Grade 12 qualification or equivalent. Available to start immediately. Clear and neutral accent. Additional Requirements: Experience with USA insurance campaigns preferred. Flexibility to work day shifts and night shifts as needed. Benefits: Competitive salary and performance-based incentives. Comprehensive training and career development opportunities. Friendly and supportive work environment. Health and wellness programs. Application Process: Please submit your resume highlighting your relevant experience and qualifications. Link: Executives - EXL Talent Acquisition Team Careers (oraclecloud.com) Preferred Skills: Strong verbal and written communication skills. Excellent problem-solving abilities. Ability to multitask and prioritize tasks effectively. Experience in handling customer inquiries via phone, email, and chat platforms.