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Insurance Customer Service Representative

1 month ago


Cape Town, Western Cape, South Africa EXL Service Full time
Overview
A leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.

About the Role
This exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional service and resolving issues in a timely manner. As an Insurance Customer Service Representative, you will be part of a dynamic team that aims to deliver outstanding customer experiences.

Key Responsibilities
* Respond to customer inquiries and resolve issues promptly
* Provide product information and answers to customer questions
* Collaborate with internal teams to ensure seamless customer experiences
* Meet performance metrics and quality standards

Requirements
* 6-9 months of experience in a BPO contact center environment
* Clear criminal and credit record
* Matric Grade 12 qualification or equivalent
* Available to work day shifts and night shifts as needed
* Salary: $15-$20 per hour depending on experience

Benefits
* Competitive salary and performance-based incentives
* Comprehensive training and career development opportunities
* Friendly and supportive work environment
* Health and wellness programs

What We Offer
* A chance to work with a leading BPO company
* Opportunities for growth and professional development
* A dynamic and supportive team environment
* Recognition and rewards for outstanding performance