Senior Specialist Customer Experience Journey

**Job ID**: 83684**Date Posted**: Posted 45 mins ago**Location**: Johannesburg**Job Title**: SENIOR SPECIALIST CUSTOMER EXPERIENCE JOURNEY ARCHITECT (6/12 MONTHS) FTC - JOHANNESBURG - GAUTENG **KEY OBJECTIVES** Business Analytics Management - Agile business analysis to document detailed requirements for business change. - Eliciting requirements from...

A well-established Travel company is seeking a Senior Journey Specialist **Qualification**: - Matric certificate - with math's (minimum standard grade or above) - Tertiary certificate in Travel & Tourism/hospitality. **Experience**: - 4-5 years’ with Senior experience in handling customer relationships and developing. & promoting product and building...

Are you eager to dive into the world of customer experience and make a real impact? We’re looking for a Customer Journey Mapping Specialist to join our team and work directly with the Customer Journey Mapping Manager. In this role, you'll be responsible for mapping, analyzing, and enhancing the customer experience across all touchpoints. Your mission will...

**Job Details**: **Department** **IT** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** Great news!! Are you looking for an opportunity which will challenge and grow in well established organisation. If your answer is yes, Now!! - As a...

Company providing Luxury African Safari Holidays is looking for an experienced inbound Senior Journey Specialist based in Johannesburg / Cape Town. The Journey Specialist is responsible for managing and completing the booking confirmation process. They play a crucial role in ensuring the accuracy and financial health of each booking. The specialist will...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

Are you an innovator with a passion for transforming customer experiences? We’re seeking a Manager: Customer Journey Mapping to design, implement, and optimize exceptional customer journeys. You’ll work directly with the Head of Customer Experience to translate corporate strategy into effective customer experience plans across our non-remittance...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

We are Isilumko Staffing (JHB), and we're on a mission to deliver unparalleled guest experiences. As our new Guest Journey Specialist, you'll play a critical role in shaping this vision. Salary: R 220,000 - R 280,000 per annum.Job Overview:This role involves crafting personalized guest journeys, collaborating with Travel Advisors, and leveraging cutting-edge...

CX Specialist/Management Consultant RoleAs a Customer Experience Transformation Specialist at Paton Personnel, you will leverage your CX skills and qualifications to enhance existing experience and processes, enabling new strategic customer journeys and experiences. Key performance indicators will focus on positive changes in customer perceptions, attitudes,...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels,...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

**Job Summary**: As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience. **Minimum Qualifications and Experience**: - Diploma: Marketing or healthcare related. - 3 - 5 years in a health care environment. - Experience as a...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

Job Title: Air Transportation Specialist - Customer ExperienceAbout Us: Isilumko Staffing (JHB) is a dynamic company seeking a skilled individual to join our team as an Air Transportation Specialist - Customer Experience.Salary: R220,000 - R280,000 per annum, depending on experience.Job Description:We are looking for an experienced and customer-focused...

**Skills and Qualifications**: - Bachelor’s degree advantageous - Experience with SQL Server databases and Transact-SQL - Advanced Excel (Pivot, VLOOKUP, etc.) - Experience with SSRS - Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy. -...

**Job Description**: - Map the entire customer experience considering - Presales journey review and audit inbound and outbound marketing strategies and channel performance. How customers interact with the business, how they first become aware of our products offerings, how they engage for the first time i.e., the entire presales journey - Sales the entire...

About the Role:Paton Personnel is seeking a highly skilled Customer Experience Specialist/Management Consultant to join our team.The ideal candidate will have 3-5 years of experience in customer experience management, with a strong background in financial services, retail, and/or telecommunications.We are looking for someone who can enhance existing...

**Job Number** - 72256 **Job Type** - Permanent **Job Title** - E-Commerce Experience Specialist **Computer Skills** - CRM,Google Analytics,Adobe Analytics **Industry** - Consumer Electronics **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Purpose** - Successfully support the OBS team by ensuring OBS order payment & delivery...