Manager: Customer Journey Mapping

Are you eager to dive into the world of customer experience and make a real impact? We’re looking for a Customer Journey Mapping Specialist to join our team and work directly with the Customer Journey Mapping Manager. In this role, you'll be responsible for mapping, analyzing, and enhancing the customer experience across all touchpoints. Your mission will...

**Job Requisition and Talent Acquisition contact** - REQ: 135783- Role: Insights and Journey Manager- Advert closing date: 27/09/2024- TA Consultant: Lebohang Monate**Job Family** - Marketing, Communication and Research**Career Stream** - Marketing and Brand Management**Leadership Pipeline** - Manage Others**Job Purpose** - To formulate and manage the...

**Job Description**: - Map the entire customer experience considering - Presales journey review and audit inbound and outbound marketing strategies and channel performance. How customers interact with the business, how they first become aware of our products offerings, how they engage for the first time i.e., the entire presales journey - Sales the entire...

Maps are one of the most important parts of the Bolt ecosystem, serving millions of requests each week We are looking for a dynamic, highly motivated Map Production Specialist to join the Geo team and work on Mapping efforts. The Geo team is responsible for ensuring the map-related data for all Bolt verticals. The Map Production Specialist will engage with...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

What will you do? A position of Customer Insights Specialist exists in the Santam Experience team - the position could be based in either Sandton or Tygervalley. The purpose of the Customer Insights Specialist is to manage and implement the voices of experiences (VOX) Programme in order to make informed decisions about our business in the interests of our...

**Job Details**: **Department** **IT** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** Great news!! Are you looking for an opportunity which will challenge and grow in well established organisation. If your answer is yes, Now!! - As a...

**Requisition Details & Talent Acquisition Consultant** - REQ 136974 - Busi Radebe- Closing date: 22 November 2024- Job Family- Marketing, Communication and Research - Career Stream- Marketing and Brand Management - Leadership Pipeline- Manage Self: Professional**Job Purpose** - Manage the planning, prioritisation, organisation, and coordination of digital...

**Job ID**: 83684**Date Posted**: Posted 45 mins ago**Location**: Johannesburg**Job Title**: SENIOR SPECIALIST CUSTOMER EXPERIENCE JOURNEY ARCHITECT (6/12 MONTHS) FTC - JOHANNESBURG - GAUTENG **KEY OBJECTIVES** Business Analytics Management - Agile business analysis to document detailed requirements for business change. - Eliciting requirements from...

About Signa OpportunityWe are a dynamic organization seeking a highly skilled Geospatial Mapping Specialist to join our team. This is an exciting opportunity for individuals who are passionate about Geographic Information Systems (GIS) and spatial data analysis.Job SummaryThe successful candidate will be responsible for creating and analyzing spatial data...

We are Isilumko Staffing (JHB), and we're on a mission to deliver unparalleled guest experiences. As our new Guest Journey Specialist, you'll play a critical role in shaping this vision. Salary: R 220,000 - R 280,000 per annum.Job Overview:This role involves crafting personalized guest journeys, collaborating with Travel Advisors, and leveraging cutting-edge...

**Skills and Qualifications**: - Bachelor’s degree advantageous - Experience with SQL Server databases and Transact-SQL - Advanced Excel (Pivot, VLOOKUP, etc.) - Experience with SSRS - Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy. -...

**CONTRACT ROLE: 6-12 MONTHS (ON-SITE)** **Key Roles and Responsibilities**: - Agile business analysis to document detailed requirements for business change - Eliciting requirements from different stakeholders in order to give appropriate recommendations. - Recording and representing - Production and deployment service. - Improve process efficiency by the...

Job Description To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met Job Summary: We are seeking a highly motivated, driven self-starter and experienced Customer Experience Manager to join our team at FNB Savings and Cash Investments. As the Customer Experience...

A well-established Travel company is seeking a Senior Journey Specialist **Qualification**: - Matric certificate - with math's (minimum standard grade or above) - Tertiary certificate in Travel & Tourism/hospitality. **Experience**: - 4-5 years’ with Senior experience in handling customer relationships and developing. & promoting product and building...

Collaborate on developing e-commerce customer experience and operational plan to support business objectives and sales goals across business units Collaborate across functions and within OBS to effectively integrate e-commerce into digital ecosystem and activities Collaborate with Marketing Specialists to ensure alignment with business unit...

**Requisition Details & Talent Acquisition Contact** - 135783 - Busi Radebe- Job Post End Date: 12 September 2024- Job Family- Marketing, Communication and Research - Career Stream- Marketing and Brand Management - Leadership Pipeline- Manage Others **Job Purpose** - To formulate and manage the implementation of the marketing strategy and plan in support of...

Air Services Booking and Support Job OverviewAre you passionate about delivering exceptional customer support and booking air transportation services? Do you have a strong passion for global travel and a keen eye for detail? We are seeking a highly skilled and experienced professional to join our team as an Aviation Guest Journey Coordinator.About the...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

Purpose The Customer Solution Manager will develop and implement best practices to help our largest accounts to optimize their Chat Commerce consumer journeys. This is a critical role in helping our sales team optemize and achieve their business objectives. We Do The Right Things Responsibilities of the Role - Work in close coordination with the a...