Specialist: Customer Journey Mapping

Are you an innovator with a passion for transforming customer experiences? We’re seeking a Manager: Customer Journey Mapping to design, implement, and optimize exceptional customer journeys. You’ll work directly with the Head of Customer Experience to translate corporate strategy into effective customer experience plans across our non-remittance...

Maps are one of the most important parts of the Bolt ecosystem, serving millions of requests each week We are looking for a dynamic, highly motivated Map Production Specialist to join the Geo team and work on Mapping efforts. The Geo team is responsible for ensuring the map-related data for all Bolt verticals. The Map Production Specialist will engage with...

**Job Details**: **Department** **IT** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** Great news!! Are you looking for an opportunity which will challenge and grow in well established organisation. If your answer is yes, Now!! - As a...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

What will you do? A position of Customer Insights Specialist exists in the Santam Experience team - the position could be based in either Sandton or Tygervalley. The purpose of the Customer Insights Specialist is to manage and implement the voices of experiences (VOX) Programme in order to make informed decisions about our business in the interests of our...

We are Isilumko Staffing (JHB), and we're on a mission to deliver unparalleled guest experiences. As our new Guest Journey Specialist, you'll play a critical role in shaping this vision. Salary: R 220,000 - R 280,000 per annum.Job Overview:This role involves crafting personalized guest journeys, collaborating with Travel Advisors, and leveraging cutting-edge...

About Signa OpportunityWe are a dynamic organization seeking a highly skilled Geospatial Mapping Specialist to join our team. This is an exciting opportunity for individuals who are passionate about Geographic Information Systems (GIS) and spatial data analysis.Job SummaryThe successful candidate will be responsible for creating and analyzing spatial data...

A well-established Travel company is seeking a Senior Journey Specialist **Qualification**: - Matric certificate - with math's (minimum standard grade or above) - Tertiary certificate in Travel & Tourism/hospitality. **Experience**: - 4-5 years’ with Senior experience in handling customer relationships and developing. & promoting product and building...

**Job ID**: 83684**Date Posted**: Posted 45 mins ago**Location**: Johannesburg**Job Title**: SENIOR SPECIALIST CUSTOMER EXPERIENCE JOURNEY ARCHITECT (6/12 MONTHS) FTC - JOHANNESBURG - GAUTENG **KEY OBJECTIVES** Business Analytics Management - Agile business analysis to document detailed requirements for business change. - Eliciting requirements from...

Company providing Luxury African Safari Holidays is looking for an experienced inbound Senior Journey Specialist based in Johannesburg / Cape Town. The Journey Specialist is responsible for managing and completing the booking confirmation process. They play a crucial role in ensuring the accuracy and financial health of each booking. The specialist will...

**Job Requisition and Talent Acquisition contact** - REQ: 135783- Role: Insights and Journey Manager- Advert closing date: 27/09/2024- TA Consultant: Lebohang Monate**Job Family** - Marketing, Communication and Research**Career Stream** - Marketing and Brand Management**Leadership Pipeline** - Manage Others**Job Purpose** - To formulate and manage the...

Collaborate on developing e-commerce customer experience and operational plan to support business objectives and sales goals across business units Collaborate across functions and within OBS to effectively integrate e-commerce into digital ecosystem and activities Collaborate with Marketing Specialists to ensure alignment with business unit...

**Skills and Qualifications**: - Bachelor’s degree advantageous - Experience with SQL Server databases and Transact-SQL - Advanced Excel (Pivot, VLOOKUP, etc.) - Experience with SSRS - Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy. -...

**Job Number** - 72256 **Job Type** - Permanent **Job Title** - E-Commerce Experience Specialist **Computer Skills** - CRM,Google Analytics,Adobe Analytics **Industry** - Consumer Electronics **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Purpose** - Successfully support the OBS team by ensuring OBS order payment & delivery...

**Job Description**: - Map the entire customer experience considering - Presales journey review and audit inbound and outbound marketing strategies and channel performance. How customers interact with the business, how they first become aware of our products offerings, how they engage for the first time i.e., the entire presales journey - Sales the entire...

**CONTRACT ROLE: 6-12 MONTHS (ON-SITE)** **Key Roles and Responsibilities**: - Agile business analysis to document detailed requirements for business change - Eliciting requirements from different stakeholders in order to give appropriate recommendations. - Recording and representing - Production and deployment service. - Improve process efficiency by the...

**Sales / Marketing / Communications** **Johannesburg - Gauteng** ***: **MEMBER JOURNEY SPECIALIST** **MAIN PURPOSE OF THE ROLE**: The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience...

**Job Number** - 72821 **Job Type** - Permanent **Job Title** - E-Commerce Product Specialist **Computer Skills** - CRM,Google Analytics,Microsoft Excel,Power BI,Google Sheet **Industry** - Consumer Electronics **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Purpose** - Managing the selection and variety of products offered...

**Job Number** - 72381 **Job Type** - Permanent **Job Title** - E-Commerce Product Specialist **Computer Skills** - CRM **Industry** - Consumer Electronics **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Purpose** - Managing the selection and variety of products offered by an ecommerce website. - Responsible for ensuring that...

Job Description To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the...