Senior Specialist Customer Experience Journey

A well-established Travel company is seeking a Senior Journey Specialist **Qualification**: - Matric certificate - with math's (minimum standard grade or above) - Tertiary certificate in Travel & Tourism/hospitality. **Experience**: - 4-5 years’ with Senior experience in handling customer relationships and developing. & promoting product and building...

**Job Details**: **Department** **IT** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** Great news!! Are you looking for an opportunity which will challenge and grow in well established organisation. If your answer is yes, Now!! - As a...

About Our CompanyWilderness Destinations is a leading provider of unique and memorable experiences to our customers. We are passionate about sustainability and conservation, and strive to make a positive impact on the environments we operate in.We are seeking a highly skilled professional to join our team as a Senior Journey Specialist - Owned Brands. This...

**CONTRACT ROLE: 6-12 MONTHS (ON-SITE)** **Key Roles and Responsibilities**: - Agile business analysis to document detailed requirements for business change - Eliciting requirements from different stakeholders in order to give appropriate recommendations. - Recording and representing - Production and deployment service. - Improve process efficiency by the...

**PRIMARY PURPOSE** The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window. Communicate and deliver exceptional service to all stakeholders involved. - This position is based in Cape Town or Johannesburg **Detailed Responsibilities** - Manage and complete booking confirmation process on...

Job SummaryWe are looking for a highly skilled Customer Journey Builder to join our Leads Management team. As a Customer Journey Builder, you will be responsible for creating customer journeys and audience segments that support our customer engagement strategies.This role requires strong problem-solving and troubleshooting skills, with the ability to work in...

Job SummaryWe're seeking a skilled and experienced driver to join our team as a Tour Operations Specialist. As a key member of our operations team, you'll be responsible for ensuring the smooth execution of our tours and providing exceptional customer service.Your primary responsibilities will include:Ensuring the safe transportation of our customers to and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

MarTech Journey Specialist page is loadedMarTech Journey SpecialistApply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday time left to apply End Date: March 31, 2025 (5 days left to apply) job requisition id R-15973242Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and...

PRIMARY PURPOSEThe Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window.Communicate and deliver exceptional service to all stakeholders involved.*This position is based in Cape Town or JohannesburgDetailed ResponsibilitiesManage and complete booking confirmation process on Wilderness Window...

As a Customer Journey Expert, you will be responsible for understanding customer behavior and preferences, and using this insight to inform business decisions. You will work closely with cross-functional teams to develop data-driven solutions that drive customer engagement and loyalty.The ideal candidate will have a strong background in customer intelligence...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels,...

Cloud23 - Experience Excellence is a Digital Transformation as a Service (DTAAS) company headquartered in Johannesburg, South Africa, with operations extending to India. Specializing in Salesforce implementations, Cloud23 merges technical excellence with a client-centric approach to drive growth across 16+ industries. With over 150 specialists, we deliver...

**Mission/ Core purpose of the Job** Responsible for leading the definition and implementation of an integrated technical and operational architecture and processes required to efficiently and effectively acquire, manage, charge and retain both B2C and B2B customers and partners for MTN’s Digital Services. The Senior Manager will work closely with...

Are you passionate about creating exceptional customer experiences?As a CX Designer, you'll collaborate with diverse teams to craft seamless, impactful customer interactions. Your role will be pivotal in driving customer-centric strategies and designing solutions that elevate our clients' experiences. If you're a creative problem-solver with a passion for...

Job DescriptionThe role of Customer Journey Coordinator involves designing and implementing all onboarding processes and procedures of new members/new business to create a positive experience to begin the member journey.Duties & ResponsibilitiesIdentify and customise the right information at the right time to be delivered through multiple channels, enabling...

**Job Description**: - Map the entire customer experience considering - Presales journey review and audit inbound and outbound marketing strategies and channel performance. How customers interact with the business, how they first become aware of our products offerings, how they engage for the first time i.e., the entire presales journey - Sales the entire...

As a Customer Experience Advocate at SYSPRO, you'll play a vital role in shaping the customer journey and driving business success.Job OverviewThis role entails:Fostering long-term relationships with customers through empathetic support and solution-focused engagements.Empowering customers with information and resources to maximize their experience with...

Defining and documenting program scopes and objectives. - Aligning CX opportunities with organizational priorities and objectives. - Managing senior stakeholder relationships across product lines and functions. - Developing customer journey mapping and insights on customer experience. - Building end-to-end customer support workflow mapping and evaluating the...

**Customer Experience Manager** **Responsibilities** - In line with the global business strategy, elaborate an optimal customer journey and experience throughout the different channels in-store and online. - By identifying the best practices on the market, in our industrty but not only, in South Africa but not only, and in collaboration with the other...