Technical Sales Specialist
6 days ago
Experience required:
Sales and Marketing in similar industry
Know and understand the Payments Industry
Understand Debit order operations(Facilities, Surety and Settlement)
Understand the Merchant management environment and Point-of-Sale software
Understand POS device operations (Activation, Repairs & Logistics)
Know and able to use communications channels (VOIP, WhatsApp, FreshDesk)
First point of contact with new Clients
Handling customer support
Areas of Responsibilities:
Meet sales quotas and goals
Execute a consultative sales environment:
- Understand customer needs and offer solutions and support them
- Prospect for potential leads from networks, directories, web and digital resources
- Become fluent in demonstrating the devices and related software solutions
- Sourcing sales opportunities via cold calls/door-to-door
- Clearly explain the advantages and benefits of the device and offer solutions
- Process your daily workflow/calls/support/orders/quotes on the CRM platform
- Train merchants to use the device to take payments and sell VAS
- Regularly follow-up on merchants to ensure traction and sustained usage of the products
- Ensure client satisfaction
Escalate key market feedback
Track and report weekly, monthly, and quarterly performance and sales metrics
The above describes the general nature of the work in this job, additional responsibilities may be assigned to service the market.
**Requirements**:
Grade 12/or higher level of education
At least 5 years previous experience in sales, marketing and customer support
Proven high sales conversion track record
Exceptional skills in selling products and closing deals
Excellent verbal and written communication skills
Social confidence to work in a team
Excellent presentation and negotiating skills
Computer, android and web skills
Clear criminal and Credit history
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