Technical Systems Support Specialist
5 days ago
At Capitec Bank Ltd., we're committed to delivering simplified, accessible, and affordable banking services that enable our clients to control their financial lives. To achieve this mission, we're seeking a highly motivated and detail-oriented Technical Systems Support Specialist to join our team.
About the RoleThis position involves providing timely support and feedback on technical queries received from various departments within the contracted service level agreement (SLA). You will be responsible for overseeing small system and/or operational improvements resulting from user and client queries. Your primary objective is to support developers and automated solutions, aligning with company objectives and adhering to internal and external governance, including the SDLC process.
Key Responsibilities- Daily Support on User and Client Queries:
- Monitor and investigate incoming user and client queries;
- Identify and confirm the scope and boundary of the problem through liaison within own team and other departments;
- Conduct research to identify the best course of action to address the more advanced queries;
- Implement corrective actions to address the more advanced queries;
- Provide feedback response to the requesting client-facing department/party within an agreed timeframe, managing appropriately any conflict that arises with stakeholders;
- Realtime Monitoring of the System(s):
- Daily application of relevant monitoring tools to monitor the system;
- Identify potential system-related issues;
- Investigate system-related issues to identify the source;
- Escalate issues to and inform relevant line managers;
- Implement corrective actions to address the system-related issue;
To be successful in this role, you will need a relevant qualification in Information Technology or Systems Analysis, and at least 2 years' relevant work experience in a Systems Support, Systems Administration, and/or Systems Analysis role. Ideal candidates will have knowledge of MS Windows Server, SQL Server, PowerShell Scripting, MS SQL Stored Procedures, Cloud exposure, MS Power BI, Enterprise-grade Managed File Transfer (MFT), Scheduling and Code Repository toolsets, Docker containers, Automation platforms/tools, and basic knowledge of Computer Systems, Databases, Query languages, Systems Analysis Methodologies, Systems Implementation and Technical Systems Support.
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