Technical Support Agent

4 weeks ago


Cape Town, South Africa CallForce Direct Full time

**Key Responsibilities**
- Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
- Ensure customer call backs to provide an update on the progress of the query
- Ensure first call resolution on customer queries
- Strive for excellence with every interaction

**Minimum Requirements**
- Passion for customer service & must enjoy problem solving & exceeding customer expectations
- Experience dealing with customer complaints
- At least 1 year experience in customer services, preferably in a call center
- At least 6 months technical support experience
- Matric
- Computer literacy

**Working Hours**
- 06h00 - 22h00 Monday to Sunday on rotational shifts
- Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

**What you can expect**
- Value-driven company with a culture that focuses on “People Come First”
- Extensive support during incubation to ensure high levels of success in our dynamic operation
- Long-term growth opportunities

Pay: R6,000.00 - R9,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- technical: 1 year (required)



  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Agent to join our team in Cape Town.The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries.The ideal candidate should have: A degree in Computer Science or a related field At least two...


  • Cape Town, South Africa Continuum Personnel Services Full time

    A global Tech firm is looking for an experienced Technical Support Agent with extensive customer service experience. **You will be responsible for**: - Serving as the first point of contact for online clients, addressing inquiries, complaints, and questions. - Supporting all company projects and services by providing assistance and information to...


  • Cape Town, South Africa Alison Ochse Consulting Full time

    Join our client, a dynamic mid-sized direct sales company with a storied legacy spanning over 50 years! Renowned as a household name, our client has been a proud contributor to South Africa's success. We are searching for technically knowledgeable individuals with outstanding interpersonal skills to fill the role of **Tier 1 Technical Support Agent** in the...


  • Cape Town, South Africa Construct Education Full time

    **Job Summary: As a Technical Support Agent, you will be responsible for providing exceptional voice and written support to students and faculty who contact us. You will serve as a primary point of contact for addressing inquiries, resolving issues, and providing guidance related to various technical queries.** **Responsibilities**: **Provide Technical...


  • Cape Town, South Africa Yoyo Group Full time

    **Company Description** Yoyo powers some of the world’s leading retail and corporate brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience. We've created a space where passionate, smart, curious and creative people thrive. Our values are our way of being and how we show up every day. This...


  • Cape Town, Western Cape, South Africa Construct Education Full time

    Job Summary: As a Technical Support Agent, you will be responsible for providing exceptional voice and written support to students and faculty who contact us. You will serve as a primary point of contact for addressing inquiries, resolving issues, and providing guidance related to various technical queries.Responsibilities:Provide Technical Support Offer...


  • Cape Town, Western Cape, South Africa Merchants Full time

    Technical Help Desk Support Agent The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques ...


  • Cape Town, South Africa Merchants Full time

    Technical Help Desk Support Agent The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic...


  • Cape Town, Western Cape, South Africa Yoyo Group Full time

    Company DescriptionYoyo powers some of the world's leading retail and corporate brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience.We've created a space where passionate, smart, curious and creative people thrive.Our values are our way of being and how we show up every day.This is how we...

  • Noc Support Agent

    2 months ago


    Cape Town, South Africa SET IT Recruitment Full time

    Looking for a NOC Support Agent to join a team in Cape Town! **Requirements**: Cape Town based Relevant degree Administer platforms Ensure optimum performance of platforms Troubleshooting support Liaise with stakeholders Provide technical support Cape Town based Relevant degree Administer platforms Ensure optimum performance of platforms...


  • Cape Town, Western Cape, South Africa VHRS Full time

    Company: TagmarshalPosition: Technical Support Agent (Technical Support Skills Required)Commencement: ImmediatelyContract: Full timeWork hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experienceRole summary:Tagmarshal Group is looking for an...


  • Cape Town, South Africa 1-grid Full time

    **About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. **Job...

  • Support Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...


  • Cape Town, South Africa 1-Grid Full time

    **About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to...


  • Cape Town, Western Cape, South Africa 1-Gird South Africa Full time

    1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.Job Purpose Be the...

  • Noc Support Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa SET IT Recruitment Full time

    Looking for a NOC Support Agent to join a team in Cape TownRequirements:Cape Town basedRelevant degreeAdminister platformsEnsure optimum performance of platformsTroubleshooting supportLiaise with stakeholdersProvide technical supportCape Town based Relevant degree Administer platforms Ensure optimum performance of platforms Troubleshooting support Liaise...


  • City of Cape Town, South Africa VHRS Full time

    Company: Tagmarshal Position: Technical Support Agent (Technical Support Skills Required) Commencement: Immediately Contract: Full time Work hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experience Role summary: Tagmarshal Group is looking for an...


  • City of Cape Town, South Africa VHRS Full time

    Company: Tagmarshal Position: Technical Support Agent (Technical Support Skills Required) Commencement: Immediately Contract: Full time Work hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experience Role summary: Tagmarshal Group is looking for an...

  • Technical Support

    2 weeks ago


    Cape Town, South Africa Merchants - Salt River Full time

    **Technical Support Agent (Nightshift)** The position requires an individual who is a creative problem solver with excellent communication skills. **Key Performance areas**: - Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems. - Setup new routers and Wi-Fi access points for installation. - Maintain a high...

  • Support Agent

    2 months ago


    Cape Town, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...