Customer Support Agent

3 weeks ago


Cape Town, South Africa 1-grid Full time

1-grid is looking for self-motivated, energetic and innovative Customer Support Agents (Technical) based at our Cape Town offices.

**Duties and Responsibilities**:

- Providing technical support to customers via live chat, tickets or by telephone
- Register, transfer and update domains
- Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
- A basic understanding of CMS', firewalls and databases
**Requirements**:

- Matric certification
- Experience in customer support
- Previous experience in web hosting or server administration (advantageous)
- Proficiency in English and good phone etiquette
**Key Competencies**
- Customer focused and brand awareness
- Good communication skills
- Self-motivated and self-disciplined
- Ability to work independently and within a team
- Time management skills
- Attention to detail
- Deadline & target driven

**Education**:

- High School (matric) (required)
**Experience**:

- Customer Service: 2 years (preferred)



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