Product Support Specialist

2 days ago


Claremont, South Africa PRR Recruitment Services Full time

VACANCY - PRODUCT SUPPORT SPECIALIST

Key Performance Areas will include but not limited to:
***
- Respond to Clients (users) who have technical queries (first line technical support)
- Monitor system notifications and alerts to ensure systems are functioning correctly
- Maintain and administer user credentials and permissions for all systems
- Understand in detail system functions or end-client use
- Perform Instrument Management tasks requested by users, adding, editing and removing in all relevant environments
- Monitoring of pricing feeds; group management, route management, exception reports and updating / addressing as required
- Assist with testing of new functions or updates within the system

**Job-Related Skills & Education**

***
- Grade 12 or equivalent
- 1-3 years’ experience in trading and/or investing will be a strong asset
- 2-3 years’ experience in a technical support role or similar service / ops support role within the financial industry
- Extensive knowledge with client onboarding, banking, and trading
- API knowledge and experience
- Previous customer service
- Proficient in Microsoft Office (most importantly excel)
- SQL knowledge and experience
- Previous Trading System Application experience is valuable

Please make sure you meet the requirements when applying

Subject - Product Support


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