Product Support Specialist
2 days ago
VACANCY - PRODUCT SUPPORT SPECIALIST
Key Performance Areas will include but not limited to:
***
- Respond to Clients (users) who have technical queries (first line technical support)
- Monitor system notifications and alerts to ensure systems are functioning correctly
- Maintain and administer user credentials and permissions for all systems
- Understand in detail system functions or end-client use
- Perform Instrument Management tasks requested by users, adding, editing and removing in all relevant environments
- Monitoring of pricing feeds; group management, route management, exception reports and updating / addressing as required
- Assist with testing of new functions or updates within the system
**Job-Related Skills & Education**
***
- Grade 12 or equivalent
- 1-3 years’ experience in trading and/or investing will be a strong asset
- 2-3 years’ experience in a technical support role or similar service / ops support role within the financial industry
- Extensive knowledge with client onboarding, banking, and trading
- API knowledge and experience
- Previous customer service
- Proficient in Microsoft Office (most importantly excel)
- SQL knowledge and experience
- Previous Trading System Application experience is valuable
Please make sure you meet the requirements when applying
Subject - Product Support
-
Product Support
1 week ago
Claremont, South Africa PRR Recruitment Services Full timeWe are seeking a self-driven, humble individual with good problem-solving skills to join our Product team as Product Support Specialist in a fast-growing international company based in Claremont, Cape Town. - Respond to Clients (users) who have technical queries (first line technical support) - Manage queries according to severity and priority effectively -...
-
Client Engagement Specialist
1 week ago
Claremont, South Africa Wetu Tourism Solutions Full time**Client Engagement Specialist** Wetu is a technology company that creates and provides software solutions that assist the travel industry in collaborating and serving their customers efficiently. Established in 2009 in Cape Town, South Africa, Wetu has a well-established African footprint and a growing presence across the rest of the world. **Who we are...
-
Technical Specialist
2 weeks ago
Claremont, South Africa PayFast Full timePayfast by Network is one of the leading Fintech organisations in Africa. We’re on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and...
-
Administrative Support Specialist
2 weeks ago
Claremont, Western Cape, South Africa HR Genie Full timeSupport the Expanding Team at HR GenieLocated in Claremont/Newlands, Cape Town, we are seeking an Office Administration and Facilities Assistant to join our team. This role offers a competitive salary of R18,000 - R20,000 per month, negotiable based on qualifications and experience.Key Responsibilities:Reception Services: Manage reception duties, including...
-
Customer Support Specialist
2 weeks ago
Claremont, Western Cape, South Africa Unlimited Force Marketing Full timeWe are seeking a dedicated and personable individual to provide exceptional customer support at Unlimited Force Marketing. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience.Job DescriptionThe ideal candidate will possess excellent communication skills, a proactive approach to...
-
Marketing Content and Creative Specialist
5 days ago
Claremont, South Africa Megan Förg Consulting Full time**About the Role**: Opportunity available for a Marketing Content and Creative Specialist for a safari and conservation leader with a collection of luxury safari lodges in Tanzania. **Requirements**: Relevant Tertiary Qualification in Visual Communications (Art Direction or Graphic Design) Minimum of 3 years’ experience in an advertising agency or digital...
-
Client Support Lead
7 days ago
Claremont, South Africa Kurtosys Full time**ABOUT US**: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...
-
Product Analyst
7 months ago
Claremont, South Africa Kurtosys Full time**ABOUT US**: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...
-
Product Analyst
1 month ago
Claremont, South Africa Kurtosys Full time**ABOUT US**: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...
-
Career Development Specialist
2 weeks ago
Claremont, Western Cape, South Africa Unlimited Force Marketing Full timeWe are seeking a dynamic and ambitious individual for a permanent position as a Career Development Specialist at Unlimited Force Marketing.This role offers an exciting opportunity to work with a young and motivated team, focused on growing unemployed youth through career development.As a Career Development Specialist, you will be responsible for supporting...
-
Sales Specialist
6 days ago
Claremont, South Africa Tych Business Solutions Full timeAs a Sales Specialist, you’ll be responsible for generating sales and revenue through all channels. You will also support the development of new business opportunities in order to generate additional revenue. You may be based at our Head Office or on site with one of our clients. Your work will often reach across all areas of the business and into other...
-
Trade Operations Specialist
1 week ago
Claremont, South Africa Conova Full timeDo you have 5 years experience in Fund Administration? Our client, based in Cape Town is looking to employ a Trade Operations Specialist to join their growing team. **Duties and Responsibilities**:** - Responsible for managing risk in the Trade Operations team activities by reviewing processes and ensuring that adequate controls are in place to mitigate...
-
Cloud Sales Specialist
4 days ago
Claremont, South Africa Tych Business Solutions Full time**Requirements**: - The Senior Cloud Sales Specialist needs to have a good handle on the Public Cloud platforms and at the same time can handle a clients’ hybrid cloud requirements and the various cloud migration strategies - The individual will focus on selling the client’s breadth of cloud services which include consulting, migration, support and...
-
Financial Operations Specialist
23 hours ago
Claremont, Western Cape, South Africa HR Genie Full timeCompany OverviewHR Genie is an international organisation that specialises in the purchase and sale of equipment and training. Our South African branch, represented in Sub-Saharan Africa by means of Satellite Offices, seeks a skilled and self-motivated Financial Operations Specialist to join their team in Cape Town.Estimated Salary: R450,000 - R600,000 per...
-
Business Development Specialist
2 months ago
Claremont, Western Cape, South Africa Unlimited Force Marketing Full timeWe are seeking a highly skilled and motivated Business Development Specialist to join our team at Unlimited Force Marketing.About Us:At Unlimited Force Marketing, we are dedicated to providing exceptional client service on a daily basis. We thrive in a fast-paced environment and are passionate about achieving goals.Job Summary:The successful candidate will...
-
Customer Service Specialist
1 month ago
Claremont, Western Cape, South Africa Status Staffing Full timeAbout UsStatus Staffing is a leading staffing agency specializing in administrative and customer service roles.Job DescriptionWe are currently seeking an experienced Customer Service Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of insurance...
-
Customer Support Advisor- Claremont
7 months ago
Claremont, South Africa Rentokil Initial Full timeSupport and provide superior customer care service via phones and web enquiries to handle and resolve complaints, provide information in response to inquiries, both as a receiver and caller. **Requirements**: PRINCIPAL DUTIES & RESPONSIBILITIES - Answer calls professionally - Provide personalised customer service of the highest level - Respond to customer...
-
E Commerce Specialist
7 months ago
Claremont, South Africa Job Crystal Full time**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: Online shop management - Manage the day-to-day operations of the company's e-commerce sites in South Africa, including product and promotional campaign management, site optimisation, and reporting and analysis. - Develop and execute end-to-end growth strategies for the e-commerce platform, including sales,...
-
Software Engineering Team Lead
7 months ago
Claremont, South Africa Kurtosys Full timeABOUT US: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...
-
Debt Review Retentions Consultant
7 days ago
Claremont, South Africa YMA Consulting Full timeWe are looking for a dynamic retention specialist to help us retain our consumer base. In this role, you will deal directly with our consumers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. **Retention Specialist Responsibilities**: - Communicating with customers and sales...