Debt Review Retentions Consultant

3 weeks ago


Claremont, South Africa YMA Consulting Full time

We are looking for a dynamic retention specialist to help us retain our consumer base. In this role, you will deal directly with our consumers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

**Retention Specialist Responsibilities**:

- Communicating with customers and sales representatives.
- Gathering information about consumer complaints and use consumer feedback to ensure retention.
- Negotiating with consumer to retain business.
- Building positive relationships with consumers.

**Retention Specialist Requirements**:

- Experience in sales, marketing, or related.
- +- years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.



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