Customer Service Specialist

1 month ago


Claremont, Western Cape, South Africa Status Staffing Full time

About Us

Status Staffing is a leading staffing agency specializing in administrative and customer service roles.

Job Description

We are currently seeking an experienced Customer Service Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of insurance policies and procedures.

Key Responsibilities:

  1. Respond to client inquiries regarding policy information, claims, and general queries.
  2. Maintain accurate records of client interactions, including phone calls, emails, and correspondence.
  3. Collaborate with internal teams to resolve client issues and provide exceptional customer service.
  4. Develop and maintain knowledge of insurance products, services, and industry trends.
  5. Meet or exceed quality standards and performance targets.

Requirements:

  • 2 years of experience in a customer-facing role, preferably in the insurance industry.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Familiarity with Microsoft Office applications, particularly Excel and Word.

Benefits:

  • Ongoing training and development opportunities.
  • A competitive salary package, estimated at R11,000 per month.
  • A dynamic and supportive work environment.
  • The opportunity to work with a reputable and growing company.

Location: This position is based in a convenient location, allowing for easy access to public transportation.



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