Outbound : Dialer Specialist

3 months ago


Randburg, South Africa iSON Xperiences Full time

**OUTBOUND : DIALER SPECIALIST**

**Key Responsibilities**:

- Manage and maintain outbound dialer system, including configuration and troubleshooting
- Monitor and analyze dialer performance, making adjustments to optimize results
- Ensure compliance with regulatory requirements and company policies
- Collaborate with sales and customer service teams to achieve business objectives
- Develop and implement dialer strategies to improve customer engagement
- Provide training and support to users on dialer software and best practices
- Identify and resolve technical issues, escalating when necessary

**Requirements**:

- 2-5 years of experience with dialer software and systems
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in CRM software and data analysis tools
- High school diploma or equivalent required; degree preferred

Application Deadline: 2024/09/25
Expected Start Date: 2024/09/23



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