Sales Agent

6 months ago

Randburg, South Africa ICONAF Full time

Job Description/Specification

Sales Agent/ Consultant

**Job Title**: Sales Agent/ Consultant

**JOB SUMMARY**

The Sales Agent at is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.

**Responsibilities & Duties**

The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate compliance questions, POPI questions and accurately capture customer details. Correctly classify calls on the internal dialler and produce quality sales.

**People Responsibility**:
Make 10 sales average per day

Communicating with customers and sales team leaders

Analysing customer behaviour.

Effective handle objection and create need.

Escalating complaints and queries to team managers

Converting leads to sales in accordance with team and branch target

Accurately classifying call details on the internal dialer

Accurately capturing customers biographical details on the internal dialer

Building positive relationships with customers and business associates

Use questioning techniques in calls acutely

Matching customers to products and pitching appropriate products

Ensuring qualifying, compliance and POPI questions are posed to customers

Presenting information on the script articulately and precisely

Handling objections effectively

**Business Responsibility**:

- Ensure that current sales scripts are followed and presented correctly to clients.
- Ensure that daily agent targets are met
- Handle rejections, disappointments, and setbacks effectively.
- Ensure personal adherence to the company values
- Attend and understand campaign briefings and ensure knowledge of new campaigns and associated script.
- Remain self-disciplined and maintain good attendance
- Adhere to performance targets concerning call quality and call outcomes
- Safeguard company property and its use

**2.** **Key performance Measures**:
1. Sales Targets

2. Call quality

3. Pending percentage

4. Accurate call dispositions

5. Attendance and conduct

**Knowledge, Skills and Abilities**
- RE qualification preferably
- Minimum of 1 year of outbound sales experience (insurance products)
- Has enthusiasm and tenacity to overcome adversity
- Be equipped with the basic principles of the sales process

Matric;
Eloquent / Well-spoken; Excellent verbal communication skills

Ability to handle pressure;
Ability to generate sales;
Punctual;
Teachable;
Self-discipline;
Persistent;
Target driven;
Resilient;
Motivated;
Ability to work well with others;
Job Specification

Sales Agent/ Consultant

**Required experience**:Entry-level,6 months - 2 years Call Centre Sales Agent Experience

**Geographical / Feeder Area**:IconAF, 16 York Street, Kensington B, Randburg. (next to Goldwagen and Medshield)

**Salary: R5,000 basic plus uncapped commission**

**Required Knowledge, Skills and Abilities**:

- Matric;
- Eloquent / Well-spoken; Excellent verbal communication skills
- Ability to handle pressure;
- Ability to generate sales;
- Punctual;
- Teachable;
- Self-discipline;
- Persistent;
- Target driven;
- Resilient;
- Motivated;
- Ability to work well with others;
**Required Personality traits**:
**Salary**: R5,000.00 per month

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