Dialer Optimization Expert

3 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

Job Title: Dialer Optimization Expert

We are seeking an experienced Dialer Optimization Expert to join our team at iSON Xperiences. The ideal candidate will be responsible for managing and optimizing our outbound dialing system, ensuring efficient and effective customer contact.

Key Responsibilities:

  • Manage and maintain outbound dialer system, including configuration and troubleshooting.
  • Monitor and analyze dialer performance, making adjustments to optimize results.
  • Ensure compliance with regulatory requirements and company policies.
  • Collaborate with sales and customer service teams to achieve business objectives.
  • Develop and implement dialer strategies to improve customer engagement.
  • Provide training and support to users on dialer software and best practices.
  • Identify and resolve technical issues, escalating when necessary.

Requirements:

  • 2-5 years of experience with dialer software and systems.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in CRM software and data analysis tools.
  • High school diploma or equivalent required; degree preferred.

Salary Range: $60,000 - $80,000 per year



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